Customer Service Specialist

• Mar 2022 - Present

Global Equity Administrator

• Jul 2021 - Mar 2022

Securities Trader

• Jul 2019 - Jul 2021

● Manually reviewed account applications to be in compliance of CIP and KYC requirements prior to approval ● Manage the company’s promotional stock program including purchasing, allocating and recordkeeping of shares for qualifying clients ● Monitored risk systems for any issues, such as margin calls and option expirations, through our in-house platform ● Directly provided excellent customer service to our clients via email through Zendesk ● Developed deep subject mastery of complex financial concepts like Equities Trading, Margin, and Options Trading ● Collaborated with different functioning teams including local US colleagues, colleagues abroad (CN/HK/SG), and 3rd party vendors ● Worked directly with our compliance team in implementation of policies to fall in line with required standards Show less

Associate Financial Consultant

• Feb 2017 - Jun 2019

● Learned to develop and recommend investment proposals for potential clientele based on their goals and risk tolerances. ● Assisted clients with educating and advising on investment vehicles, retirement planning, website navigation, and operational needs ● Educated clients on their respective stock plan compensation (ESPPs, RSUs, ISOs) through in-person meetings, and through live seminars at the respective firms ● Experience with Equity Edge Online through working with our stock plans team ● Managed day-to-day operations by reviewing and processing documents received by fellow financial consultants and clients. ● Handled negotiations through excel models that managed profit/loss of potential revenue streams and new assets ● Generated leads for myself and other consultants through phone calls and emails of current and potential clients while managing sales pipeline via CRM tools (Salesforce) Show less

Student Assistant Lead

• Feb 2015 - Jan 2017

● Assisted patrons in finding optimal solutions for their technological needs ● Delegated and managed small teams of 5-6 people on a weekly basis ● Provided maintenance for all equipment offered by our center to all students and faculty on campus ● Managed any immediate classroom issues by meeting with the professor or student in one of the classrooms we support as soon as possible. ● Participated in preventative maintenance on all electrical equipment in classrooms all throughout the campus Show less

Senior Analyst

• Jan 2016 - Dec 2016

•Finance elective involving the class being a team in a mutual fund managing $50,000 dollars in donor money •Strong financial experience in forecasting and analyzing balance sheets, income statements, and cash flow statements •Learned basics in fundamental analysis, involving discounted cash flows, dividend discount models and comparative analysis •Experienced in organizing and presenting pitches of buying, selling, or holding stocks to an elected board of members and professors •Certified in using Bloomberg terminals, which were heavily used in this class Show less

Summer Intern

• Jun 2016 - Aug 2016

•Learned more about financial instruments involving investments, different types of insurance, estate planning, tax planning, and retirement accounts •Assisted advisors in inputting portfolios, filing paperwork, and setting up appointments with clients •Participated in event planning projects for many of the advisors on the team •Learned the processes involved in financial planning and the mindset behind certain investment choices •Learned more about financial instruments involving investments, different types of insurance, estate planning, tax planning, and retirement accounts •Assisted advisors in inputting portfolios, filing paperwork, and setting up appointments with clients •Participated in event planning projects for many of the advisors on the team •Learned the processes involved in financial planning and the mindset behind certain investment choices

Guest Services Lead

• Jan 2013 - Dec 2014

● Prepared the facility for opening and closing on ● Developed strong customer service and interpersonal skills in handling problems with parents, children, and fellow coworkers. ● Managed and delegated teams of 8-10 people to provide assistance and enforce safety throughout the facility ● Maintained safety equipment in compliance with ASTM Section F24 Standards that enforce safety standards in all amusement parks in the United States. ● Handled thousands of dollars’ worth of cash in day to day operations ● Trained corporate franchisees from the United States and from foreign countries in how to effectively run a park Show less