Program Manager

• Sep 2021 - Present

• Collaborates with several multi-functional and cross-collaborative teams (e.g., Tech, Dev, Eng., Ops, Finance, CX) to implement program & project deliverables.• Proactively highlight and resolve risks and issues and clearly communicate risks to stakeholders.• Designs and develops programs and projects for dissemination to personnel.Manages all phases of assigned/created projects (i.e., initiating, planning, executing, monitoring/controlling, and closing).• Actively keeps stakeholders and departmental leadership informed of project statuses, including but not limited to, milestone achievements, progress, and any issues that may adversely affect project/program schedules.• Develops realistic project plan/scope/schedules by analyzing organizational process assets, resource requirements, and departmental strategy and priorities.• Proactively manages expectations of all interested parties: defining clear program roadmaps, program updates, identifying and communicating risks & adjustments to the overall program ensuring delivery of commitments.• Develops, implements, and analyzes data within Dashboards/Platforms, and KPIs to address pre-defined as well as ad-hoc program metrics.• Utilizes a high degree of partnering and influencing skills to enact change through functional and cross-functional partners.• Identifies and implements process and technology improvement efforts in support of program goals.• Understands departmental strategic priorities to influence actions and work efforts of team members in line with systems, tools, and platforms.

Corporate Sales

• Aug 2020 - Aug 2021

Product Manager - Retail

• Mar 2016 - Sep 2018

Product Creation/Launch/Controls• Fostered and Managed relationships with cross-functional stakeholders and vendors.• Communicated project scope, schedule, and budget with customers and contractors.• Managed the Development, Compliance, and Distribution of branded soft/hard goods production.• Partnered with HR, Legal, Brand, Sales, and Marketing teams to ensure assets were on-brand to meet strict industry standards.• Facilitated inventory turnover and product availability/fulfillment by reviewing/adjusting inventory levels in coordination to vendor production.• Created product launch strategies for new products including detailed plans outlining all necessary sales/promotional tools and product materials required to exceed needs of the customer journey. Product Content• Effectively managed and developed retail product scope/direction.• Exceeding revenue expectations by 20% leading to extensive product fulfillment and future product development.• Developed product marketing materials, website content, presentations, product guides, social media, promotions, and ads.Market Intelligence• Monitored customer preferences determining sales focus, by utilizing consumption data analysis.• Researched market and competitive offerings, creating product/materials to identify, analyze and justified target markets and engagement plans.Product Life Cycle• Negotiated contracts with vendors to achieve optimal performance within budget parameters.• Directed the Concept, Design, Cost, Production, Forecasting, and Fulfillment of future products. Demand Generation• Coordinated/executed retail pricing strategies in partnership with Marketing/Brand teams.• Integrated product marketing materials, strategically placing materials across multiple channels.

Social Media Manager : Retail/Operations

• Mar 2015 - Sep 2018

Digital Monitoring/Creation/Community Management• Served as thought leader on digital trends and emerging social methodologies.• Leveraged social media to market company brand, enhancing channel engagement.• Refined brand content, engagement, analyzing data, and new strategy development.• Managed calendar and schedule for brand/marketing product launch and sales agendas.• Drafted reports quantifying reviews, social analytics, accomplishments, and ad performance.• Constructed strategy campaigns coinciding with product marketing for demand and development.• Designed and executed dynamic Facebook, Twitter, and Instagram campaigns for all brand/product/marketing initiatives.• Worked with multiple teams on key points of SEO implementation to keep our content accurate with the latest search algorithms.• Modified communications and customer engagement strategies to enhance brand-awareness by introducing new CRM platforms.• Consolidated content from several platforms into one new platform. Rewrote content to comply with style/brand standards identified/eliminated outdated content to merge and consolidate content, improving customer experience.

Operations Manager - Retail

• Mar 2010 - Sep 2018

Service Supervisor/Manager

• Mar 2008 - Jan 2010