Experience

Bailiwick

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Operations Manager

  • Apr 2022 - Present

  Chaska, Minnesota, United States - Oversee the organization's IT infrastructure, including hardware, software, networks, and servers. - Ensure the delivery of efficient and reliable IT services to internal and external customers, meeting defined service level agreements (SLAs). - Develop and implement IT policies, procedures, and standards. - Drive IT process improvements and operational efficiencies through the adoption of best practices, automation, and continuous improvement initiatives.

• Application Analyst

  • Jan 2014 - Apr 2022

  -Maintain architecture for IT service management platform (FieldPoint) -Maintain architecture for Microsoft SharePoint -Maintain architecture for Enterprise Resource Planning platform (SAGE 500) -Maintain architecture for Microsoft SQL Database environment -Develop enhancements to the FieldPoint -Write Custom Microsoft SQL Reporting Services (SSRS) reports -Identify business needs by meeting with stakeholders and design a plan for implementation. -Assist employees with use… Show more -Maintain architecture for IT service management platform (FieldPoint) -Maintain architecture for Microsoft SharePoint -Maintain architecture for Enterprise Resource Planning platform (SAGE 500) -Maintain architecture for Microsoft SQL Database environment -Develop enhancements to the FieldPoint -Write Custom Microsoft SQL Reporting Services (SSRS) reports -Identify business needs by meeting with stakeholders and design a plan for implementation. -Assist employees with use of FieldPoint Application -Collaborate with vendors on FieldPoint updates and system development -Implement new technologies for business efficiency -Document system processes and troubleshooting steps to resolve known issues -Demonstrate newly developed items to Trainers -Design data models for Business Intelligence reporting -Write and maintain customer integrations -Write Integrations With 3rd Party Applications

• Desktop Support Technician

  • Dec 2011 - Dec 2013



Holaday Circuits

• System Administrator

  • Apr 2007 - Dec 2011