Experience

Brainier Solutions, Inc.

• United States
• E-Learning Providers
• 1 - 100 Employee

• Support Team Lead | Implementation Specialist

  • Oct 2020 - Present

  - Creates and manages roll-out project plans - Guiding stakeholders of all levels, from end users to company executives, in navigating their LMS - Creates and maintains internal best practices materials for the implementation team - Providing continual training on product to troubleshoot complex issues - Creates and manages roll-out project plans - Guiding stakeholders of all levels, from end users to company executives, in navigating their LMS - Creates and maintains internal best practices materials for the implementation team - Providing continual training on product to troubleshoot complex issues



Celebrate Me Week

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Digital Strategist

  • Sep 2021 - Present

• Co-Program Director

  • Jan 2016 - Sep 2021



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor - Technical Support

  • Jul 2014 - Sep 2020

• Supervisor - New Hire Experience

  • Feb 2014 - Jul 2014

• Supervisor - Customer Service

  • Aug 2013 - Feb 2014

• Coordinator - New Hire

  • Jan 2013 - Aug 2013

• Customer Relationship Management Specialist

  • Sep 2012 - Jan 2013

• Coordinator - Technical Support II

  • Mar 2012 - Sep 2012

• Coordinator - Technical Support I

  • Nov 2011 - Mar 2012

• Customer Service Representative

  • Feb 2011 - Nov 2011