Operational Specialist

• Mar 2020 - Present

I help coordinate and manage our reservations and packages with the entire operations team. I help coordinate and manage our reservations and packages with the entire operations team.

Contact Center Manager

• Mar 2019 - Feb 2020

Manager of Member services Manager of Member services

Front Office Supervisor

• Aug 2017 - Mar 2019

Guest Services Manager

• Jan 2014 - Jul 2017

Managed a 225 room propriety including front office,accounting, gift shop, and shop call program while supporting ahigh skilled front desk staff Maintained a 4.5 star rating on Trip Advisor, making the hotelthe top rated hotel in Skokie by giving excellent guest service. Observed, trained and developed team memberperformance, particularly in guest service andinterpersonal relations that resulted in a spirit award forthe entire Front Desk Team. Served as primary liaison with hotel owners and corporateentities to unify the front desk with the entire staff and gueststhrough deft communication, meetings and huddles. Scheduled front desk staff according to needed availability andexpected occupancy. Show less

Overnight Hotel Manager

• Jul 2012 - Jan 2014

Contract Graphic Designer

• Jun 2011 - Sep 2011

Worked as a contract graphic designer for the wonderful Indiemade. They specialize in building a hosted, fully-integrated website with a store, blog, portfolio, event calendar and more for any artist in need of a web presence. Worked as a contract graphic designer for the wonderful Indiemade. They specialize in building a hosted, fully-integrated website with a store, blog, portfolio, event calendar and more for any artist in need of a web presence.

Gallery Assistant

• Sep 2008 - May 2011

Gallery Assistant, installation work. Gallery Assistant, installation work.