Brandon Kempma
Cloud Partner Support Engineer at Society Consulting- Claim this Profile
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Bio
LinkedIn User
Brandon has an uncanny ability to adapt to change, and his approach to learning and developing new skills is matched by only a few. Brandon quickly advanced and climbed the latter to become one of the elite Service Engineers. His peers looked to Brandon for support and he always took the time to help and teach others. Brandon is very personable, caring and professional and his
Vince Vandemolegraaf
Brandon has done an outstanding job with the Opt In/Opt Out request for customers that were being transitioned from BPOS to O365. Brandon's knowledge and clear message to the customer on these transition phases work has resulted in a lot of customer satisfaction. Thank you Brandon
LinkedIn User
Brandon has an uncanny ability to adapt to change, and his approach to learning and developing new skills is matched by only a few. Brandon quickly advanced and climbed the latter to become one of the elite Service Engineers. His peers looked to Brandon for support and he always took the time to help and teach others. Brandon is very personable, caring and professional and his
Vince Vandemolegraaf
Brandon has done an outstanding job with the Opt In/Opt Out request for customers that were being transitioned from BPOS to O365. Brandon's knowledge and clear message to the customer on these transition phases work has resulted in a lot of customer satisfaction. Thank you Brandon
LinkedIn User
Brandon has an uncanny ability to adapt to change, and his approach to learning and developing new skills is matched by only a few. Brandon quickly advanced and climbed the latter to become one of the elite Service Engineers. His peers looked to Brandon for support and he always took the time to help and teach others. Brandon is very personable, caring and professional and his
Vince Vandemolegraaf
Brandon has done an outstanding job with the Opt In/Opt Out request for customers that were being transitioned from BPOS to O365. Brandon's knowledge and clear message to the customer on these transition phases work has resulted in a lot of customer satisfaction. Thank you Brandon
LinkedIn User
Brandon has an uncanny ability to adapt to change, and his approach to learning and developing new skills is matched by only a few. Brandon quickly advanced and climbed the latter to become one of the elite Service Engineers. His peers looked to Brandon for support and he always took the time to help and teach others. Brandon is very personable, caring and professional and his
Vince Vandemolegraaf
Brandon has done an outstanding job with the Opt In/Opt Out request for customers that were being transitioned from BPOS to O365. Brandon's knowledge and clear message to the customer on these transition phases work has resulted in a lot of customer satisfaction. Thank you Brandon
Experience
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Society Consulting
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United States
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Information Technology & Services
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1 - 100 Employee
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Cloud Partner Support Engineer
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Dec 2012 - Present
Provide support to Microsoft Office 365 cloud partners on diverse issues related to hosted platforms Provide support to Microsoft Office 365 cloud partners on diverse issues related to hosted platforms
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Alfy's Pizza
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Smokey Point/Arlington
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Delivery Manager
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Sep 1995 - Present
Currently working on call only Work as a delivery driver (primary responsibility) Take customer orders by phone and in Deliver customer orders in a timely manner Kitchen Manager & General Manager Oversee local marketing Oversee employees Maintenance and cleanliness of facilities Scheduling of employees Placing food orders Inventory Ensure product quality Training of all employees Currently working on call only Work as a delivery driver (primary responsibility) Take customer orders by phone and in Deliver customer orders in a timely manner Kitchen Manager & General Manager Oversee local marketing Oversee employees Maintenance and cleanliness of facilities Scheduling of employees Placing food orders Inventory Ensure product quality Training of all employees
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Wimmer Solutions
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Change Team Engineer
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Nov 2012 - Dec 2012
Applying work orders to Servers in CORP, BPOS-D, and BPOS-F Applying work orders to Servers in CORP, BPOS-D, and BPOS-F
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VMC
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United States
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Information Technology & Services
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500 - 600 Employee
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Transition Escalation Manager
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Jul 2012 - Oct 2012
• Identify BPOS to Office 365 transition issues for first tier customers• Monitor these issues for proper procedure and troubleshooting• Provide Daily reports with VP level visibility for outstanding transition related issues• Provided technical and process review for outstanding tickets to Technical Account Managers and Transition Technical Support Leads• Engaged support management and support engineers to work issues to completion• Engage further resources as needed to expedite time to resolution• Triaged daily to review and correct processes the may be out of place Show less
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BPOS/Office 365 Technical Support Engineer II & III Transition Helpdesk & Community Forum Moderator
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Apr 2011 - Jul 2012
•Answer phones and create Service Requests•Work both web submitted and phone Service Requests•Utilized Knowledge Base and Internet tools•Utilized peer consults as necessary•Work crossed platform issues•Work cross vender issues•Make well documented notation•Send well written responses•Earn respect and trust from customers•90%+ Quality Assurance Pass Percentage•Utilize Right Now, Customer Assistance Portal, and MSSolve •Work swiftly to resolve issues related to transitions from BPOS to Office 365•Community Forum Moderation – Hybrid deployments, ADFS, and migrations•Handle colleague consults and direct them to the correct path•Create and monitor Engineering escalations –Bugs/PSIDs in Product Studio•CPE escalation point, work with Technical Account Managers, and Get Help Advocacy Team•Premier support and Direct Connect often working with Syndicated Partners (White glove) Show less
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BPOS support engineer
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Aug 2010 - Apr 2011
•Answer phones and create Service Requests•Work both web submitted and phone Service Requests•Utilized Knowledge Base and Internet tools•Utilized peer consults as necessary•Work crossed platform issues•Work cross vender issues•Make well documented notation•Send well written responses•Earn respect and trust from customers•90%+ Quality Assurance Pass Percentage•Utilize Right Now
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Edmonds College
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United States
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Higher Education
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700 & Above Employee
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Lab Tech Intern
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Mar 2007 - Jun 2007
Hardware assessments Rebuild computers Organize and classify computers Make computers acceptable for the Microsoft Authorized Refurbisher program Use a strict configuration of Microsoft Windows XP Hardware assessments Rebuild computers Organize and classify computers Make computers acceptable for the Microsoft Authorized Refurbisher program Use a strict configuration of Microsoft Windows XP
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Education
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Edmonds College
Associate of Technical Arts Degree, Network Technology -
Edmonds College
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1990 - 1993
Marysville-Pilchuck High School
High School Diploma, 93
Community
