User Success Engineer - EDI

• Dec 2021 - Present

• Provide software support and educate users of both technical and non-technical backgrounds to improve the efficiency of customer manufacturing and logistics operations • Perform root-cause analysis on user reported bugs and provide accurate reproduction instructions to R&D to improve software performance and reliability • Maintain, extend, and refactor custom software modules that export customer data in specified formats for communication with third party customers and vendors • Create and manage custom PL/SQL scripts to parse third party data files from multiple formats seamlessly into a single production database • Investigate Oracle SQL database errors, construct queries to mass identify or restore inaccurate database entries, and provide business / technical solutions to avoid further data corruption • Document known errors, workarounds, and other solutions for customer and internal knowledge base • Facilitate internal support team collaboration through weekly Agile meetings designed to connect new support technicians to internal resources and veteran technicians Show less

Software Engineer

• Jun 2021 - Jun 2021

• Design packages and tools to enhance Unity functionality and developer experience for virtual tourism application • Manage and maintain code repositories for a small internship team, ensuring version control, documentation, and collaboration throughout the development process • Communicate project progress and milestones to both project and company management • Collaborate daily with a diverse, multidisciplinary team to manage integration of various multimedia assets and gameplay • Developed a back-end configurable user account information system to manage and track multiplayer user progress and statistics utilizing Microsoft PlayFab and Amazon AWS Show less

Software Engineer Intern

• Mar 2021 - Jun 2021

•Increased user interaction with game systems by designing photography packages and features for use with Unity3D. •Designed and implemented application features in Unity3D for company hackathon projects. •Improved communication and organization of the internship team through the management of team Git repositories. •Increased user interaction with game systems by designing photography packages and features for use with Unity3D. •Designed and implemented application features in Unity3D for company hackathon projects. •Improved communication and organization of the internship team through the management of team Git repositories.

Tutor

• Oct 2020 - Dec 2020

•Created a professional and welcoming environment by modeling respect for students’ diverse cultures, language skills, and experiences. •Improved student comprehension of lecture material through out-of-class meetings and supplemental lessons. •Taught skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions. •Created a professional and welcoming environment by modeling respect for students’ diverse cultures, language skills, and experiences. •Improved student comprehension of lecture material through out-of-class meetings and supplemental lessons. •Taught skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions.

Game Engineer

• Mar 2020 - Jun 2020

•Led team prototyping of networked multiplayer at the beginning of the Covid-19 pandemic. •Improved usability and readability of the main menu system by re-designing and implementing a more modern UI/UX. •Decreased time taken to merge code by re-organizing and managing the project's GitHub repository. •Led team prototyping of networked multiplayer at the beginning of the Covid-19 pandemic. •Improved usability and readability of the main menu system by re-designing and implementing a more modern UI/UX. •Decreased time taken to merge code by re-organizing and managing the project's GitHub repository.

Grill Cook

• Feb 2019 - Mar 2020

•Worked as a prep and grill cook at Chipotle Mexican Grill preparing food, serving customers, and providing general assistance for the store. •Worked as a prep and grill cook at Chipotle Mexican Grill preparing food, serving customers, and providing general assistance for the store.

Computer Science and Math Tutor

• Nov 2017 - Sep 2018

Assistant Basketball Coach

• Oct 2016 - Apr 2018

•JV Girls Basketball Assistant Coach for Winter sports seasons at Paso Robles High School. •JV Girls Basketball Assistant Coach for Winter sports seasons at Paso Robles High School.

New Account Review

• Jun 2016 - Aug 2017

•Reviewed new account documentation to ensure that all contracts and forms have been completed accurately and adequately. •Provided support for Customer Service Representatives in the creation of new accounts. •Reviewed new account documentation to ensure that all contracts and forms have been completed accurately and adequately. •Provided support for Customer Service Representatives in the creation of new accounts.

Co-Editor-in-Chief

• Aug 2014 - Jun 2015

•Served as a Co-Editor-in-Chief for a nationally ranked high school newsmagazine. During my tenure, the organization managed to place 5th in the nation at the annual NSPA convention in Washington D.C. •Served as a Co-Editor-in-Chief for a nationally ranked high school newsmagazine. During my tenure, the organization managed to place 5th in the nation at the annual NSPA convention in Washington D.C.

Gym Supervisor

• Dec 2013 - Apr 2015

•Supervised gymnasium activities for the winter basketball season. •Supervised gymnasium activities for the winter basketball season.