Experience

Aviva Singapore

• Singapore
• Insurance
• 1 - 100 Employee

• IT Planning, Senior Executive

  • Feb 2016 - Present

  - IT Finance o Perform budgeting and forecasting exercise for IT department. o Measure monthly year-to-date IT expense against budget. o Identify reasons for overrun or underrun in monthly expenses based on analysis of general ledger report and then re-project forecast accordingly. o Highlight any red flags to management should the forecasted expenditure be projected to exceed the Full Year budget, so that actions can be taken to realign the forecast or increase budget funding. o Tabulate IT recharges to other internal business entities by extracting GL report and timesheet dataset from Oracle Fusion and Qlik Sense respectively to calculate the allocation ratio. o Analyse the resource allocation of IT teams based on monthly timesheet submission and flag any anomalies should there be an unexpected surge in resources allocated to any business units. o System Administrator SAGE300 accounting system (for internal business entities) o Serve as liaison between business users and SAGE300 vendor for communications on any software issues or enhancements. - IT Procurement o Ensure governance is in place when users make purchase request. o Administer all IT purchase requests from users, and raise the request via Oracle Fusion o Perform receipting in Oracle Fusion when invoices are received from vendors. o Track outstanding purchase orders which are pending payment and liaise with the procurement team to ensure timely payment to vendor. o Arrange with IT teams and external vendor for any project RFP (Request for Proposal), and liaise with vendor and legal team for NDAs (Non-Disclosure Agreement) to be signed as well as documents distribution to vendors. - Project Management Office (PMO) o Provide PMO support related activities such as project status tracking, minutes of project meetings. o Facilitate the monthly CGA (Change Governance Authority) forum, ensure that any new change initiatives have been tabled for approval in the monthly forum before implementation. Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Tax Associate (Indirect Tax – GST)

  • Jun 2015 - Jan 2016

  - Perform review of Goods and Service Tax (“GST”) compliance for clients.- Provide advisory on GST related enquiries.- Conduct GST Assisted Self Help Kit (“ASK”) review for clients: o Coordinate with clients to provide various samples for purchase and supply invoices for the review period. o Liaise with the Inland Revenue Authority of Singapore (“IRAS”) to communicate the review findings as well as disclosure of any errors.- Administer GST Assisted Compliance Assurance Programme (“ACAP”) to review work flows of clients’ business to ensure necessary measures are in place to ensure GST compliance.- Draft proposals and engagement letters for GST services. Show less

• Data Analyst

  • Sep 2012 - May 2015

  - Reporting: o Support the tax marketing team through statistical reporting and analysis of data. o Prepare statistical report using Microsoft Excel spreadsheets after every webcast. o Build Excel formulas to pick up keywords to check for potential competitors attending each webcast. o Use charts and pivot tables to summarize survey and polling results after every live broadcast. o Review historical webcast viewing trends and use these statistics to forecast and plan for upcoming webcast topics. o Data profiling and analysing of client data to assess clients’ viewing behaviours. o Perform data integration between databases to prepare statistics and charts required for quarterly webcast statistics report which is then presented to senior management.- Database Management: o Manage over 100,000 contact details stored in Salesforce database. o Maintain data integrity and oversee contacts opt-in status to ensure contacts are opted to the correct product series. o Update and add new database fields to keep in line with existing and additional products.- Competitors Blocking: o Oversee competitors blocking on ON24 - a 3rd party webcast video platform, to block competitors from viewing live or archived webcasts. o Perform competitors cleansing on Salesforce database, to remove competitors from mailing list.- Social Media: o Update and maintain iTunes, RSS feeds, and YouTube channels. o Generate video statistics from respective social media platforms for reporting. o Analyse viewing trends on social media to determine popular webcast topics to assist for future webcast planning.- Production crew for periodic marketing videos such as Dbriefs Bytes and Dbriefs Conversations. Show less



Aviva Asia

• Non-profit Organizations

• Application Administrator

  • Feb 2011 - Aug 2012

  - Prepare Service Level Agreement (SLA) statistics for monthly SLA reporting to business stakeholders. - Conduct Annual Sanction Review: o Coordinate with departments across Aviva Singapore and Hong Kong to review the security access matrix of business users across various systems used within Aviva. - Perform Monthly Obsolete ID Review. - Create and review of documentations for new and existing work processes. - Extract information from AS/400 servers based on users’ enquiries. - Control of Sanctions and System Access Rights for business users. - Handle user enquiries on sanctions related matters Show less