Experience

BURKE DECOR

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Digital Product Information Associate

  • Aug 2022 - Present

  • Translates product, inventory, and shipping information, provided by 500+ vendors, into data feeds that are imported into Shopify to then be made available for sale to customers on the front end of Burke Decor’s website. • Collaborates with the team in organizing home goods/decor product data on various ecommerce websites (Shopify as well as internal order management platforms). • Configures product pages with appropriate data details such as navigation menus, product category hierarchies, product attributes, filters/tags, and landing pages/redirects. • Performs initial setup for automatic product data feeds as well as manual modifications when data is missing or unable to be applied automatically. • Processes price and sale updates to ensure both Wholesale Cost and Internet Minimum Advertised Price (IMAP) are correctly reflected on the front end of product pages. • Completes quality assurance on new products/vendor lines that are ready to launch. • Communicates with and provides support to clients and other internal support teams to understand their product data requirements and any associated problems. • Analyzes out-of-scope requests and helps estimate the time needed to complete additional data-related tasks as needed. Show less



F.N.B. Corporation

• United States
• Financial Services
• 700 & Above Employee

• Desktop Support Technician

  • May 2021 - Jan 2023

  Conducts troubleshooting to resolve IT-related and application issues for FNB's 4000+ employeesDiagnoses and resolves a range of software, hardware, and connectivity issues while delivering technical training on said hardware/software to end usersRoutinely exceeds call-handling goals, closing an average of 30+ calls and tickets a day, meeting all targeted SLAs, and remains below the 12-minute call length goal on averageCollaborates with Tier 2 and 3 technicians to resolve complex issues that require escalationProvides detailed descriptions of end user issues in the Ivanti ticketing system and routes to appropriate teams/departments and follows up with end users to ensure swift resolutionsProvides after hour 24/7 on call support to ensure users have no issues when working remote and after normal banking hoursCompletes remote computer deployments for new and existing users that need assistance setting up new equipment for the first timeCalculates daily Help Desk metrics at the end of the day to report the total number of calls answered for that day as well as first call resolution tickets Show less

• Facilities Intern

  • Jul 2017 - May 2021

  Space Planning Project: Used a database, Planon, to allow the company to efficientlymanage space planning/onboarding.Uploaded/drew floor plans for many FNB properties and made each workstation anactive link for an employee to be assigned to, left open, or reserved.Created reports/spreadsheets by using if, then, and else conditional coding statementsas well as Boolean operators.Created Emergency Evacuation plans by assigning each space a zone that is linked to theclosest exit.Created, Uploaded, and Maintain Social Distancing Layouts using the A/B teamscheduling system Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Service Associate

  • Mar 2016 - Jun 2020

  Cross trained in nearly all departments including Customer Service, Sales Floor, Point of Sale, Ship from Store, and Freight Distribution. Provide excellent customer service throughout their shopping experience. Employee of the Month in June 2016 and October 2019 Received multiple Excellent Customer Service Satisfaction Surveys Cross trained in nearly all departments including Customer Service, Sales Floor, Point of Sale, Ship from Store, and Freight Distribution. Provide excellent customer service throughout their shopping experience. Employee of the Month in June 2016 and October 2019 Received multiple Excellent Customer Service Satisfaction Surveys



Sears

• United States
• Retail
• 700 & Above Employee

• Front Line Fine Jewelry Cashier

  • May 2015 - Feb 2016

  Made all transactions, obtained credit applications, provided customer service, and satisfaction. Handled returns and helped with customers in all aspects of merchandise sales. Trained 10+ new employees by providing knowledge of specific store tasks, policies, and goals. Made all transactions, obtained credit applications, provided customer service, and satisfaction. Handled returns and helped with customers in all aspects of merchandise sales. Trained 10+ new employees by providing knowledge of specific store tasks, policies, and goals.