System Administrator

• Mar 2023 - Present

Air Traffic Control Trainee

• Aug 2022 - Nov 2022

• Basic Aviation Knowledge • Basic Air Traffic Knowledge • Basic Air Traffic Separation and services including issuing clearances to pilots, and providing separation between aircraft. • Basic Aviation Knowledge • Basic Air Traffic Knowledge • Basic Air Traffic Separation and services including issuing clearances to pilots, and providing separation between aircraft.

System Administrator

• Jun 2016 - Aug 2022

• Manage 19 servers (Windows Server 2008-2019): 17 Virtual, 2 Physical• Maintain and Troubleshoot network (Switches, APs, Hubs, Outlets) at 14 locations • Receive, Prioritize, Track, and Complete user created tickets through Zendesk ticketing system• Maintain RDP and Web Apps for Great Plains access and in-house inventory software• Manage Microsoft Office 365, Microsoft Intune, Azure AD • Troubleshoot and repair level 2 PC/Printer/Scanner/Phone issues• Create users, manage permissions, and reset passwords with Active Directory• Create and edit GPOs via Active Directory• Manage and Troubleshoot ShoreTel IP phone system• Install new PC's, printers, and other peripherals• Remove viruses via BitDefender, Malwarebytes, Rkill, JRT, and GMER Show less

IT Deskside Support

• Dec 2015 - Jun 2016

• Troubleshoot and repair PC/Printer/Phone issues• Troubleshoot and maintain network at 10 locations• Remove viruses via Trend Micro, Malwarebytes, Rkill, JRT, and GMER• Install new PC's, printers, and other peripherals• Make Ethernet cables

Technician

• Aug 2015 - Dec 2015

AT&T (via TEKsystems), Greensboro, NC • Install AT&T/DirectTV displays (TV, tablet, phone) • Install Stratacache software on Samsung Galaxy S6 and Samsung Galaxy Tab 4 • Configure tablet/phone to company standards (device settings/install company software) AT&T (via TEKsystems), Greensboro, NC • Install AT&T/DirectTV displays (TV, tablet, phone) • Install Stratacache software on Samsung Galaxy S6 and Samsung Galaxy Tab 4 • Configure tablet/phone to company standards (device settings/install company software)

Server Engineer (Contract)

• Sep 2014 - Jul 2015

BB&T (via Triad Technical), Winston-Salem, NC • Upgraded 150 bank servers from Windows Server 2003 to Windows Server 2008 • Performed IT upgrades and planning • Migrated user data via batch file • Managed server issues by remote login BB&T (via Triad Technical), Winston-Salem, NC • Upgraded 150 bank servers from Windows Server 2003 to Windows Server 2008 • Performed IT upgrades and planning • Migrated user data via batch file • Managed server issues by remote login

PC Technician

• Aug 2013 - Sep 2014

• Troubleshot and repaired PC’s • Installed new PC’s, accessories, hardware/software • Removed viruses via Emsisoft, Hitman Pro, JRT, rkill, RogueKiller, SpybotSD • Backed up data onto external hard drives • Troubleshot and repaired PC’s • Installed new PC’s, accessories, hardware/software • Removed viruses via Emsisoft, Hitman Pro, JRT, rkill, RogueKiller, SpybotSD • Backed up data onto external hard drives

Deskside Support (Internship)

• Jul 2013 - Aug 2013

Internship for 6 weeks. Responsibilities included: Troubleshoot/Repair PC's, Reimaged Windows 7/XP onto laptops and desktops, Removed viruses, Setup new computers, Setup network printers, Fix VPN issues, and Transfered data between computers. Internship for 6 weeks. Responsibilities included: Troubleshoot/Repair PC's, Reimaged Windows 7/XP onto laptops and desktops, Removed viruses, Setup new computers, Setup network printers, Fix VPN issues, and Transfered data between computers.