Experience

Lake Houston Family YMCA

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Member Service Representative

  • May 2023 - Present

  Promotes and incorporates the YMCA five core values into all activities. Answers inquiries and provides information on YMCA membership and programs. Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention. Builds relationships with members; helps members connect with one another and the YMCA. Responds to and resolves members concerns. Enrolls new members and processes membership applications. Registers members and participants in classes and programs. Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships. Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures. Report suspicious and inappropriate behaviors and policy violations. Follows mandated abuse and incident reporting requirements. Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets. Attends staff meetings and trainings as required. Show less



Freelance

• Houston, Texas, United States

• Photographer

  • May 2008 - Mar 2023

  Communicate with clients in a timely and friendly manner to handle booking and pricing negotiation. Actively engage with clients during shoots to create a comfortable atmosphere and enjoyable experience. Operate a Fujifilm X-Pro2 camera to carry out shoots. Edit photos in Adobe Photoshop and Lightroom. Meet deadlines for editing and delivering digital copies of photos. Market brand on social media platforms to build client-base. Communicate with clients in a timely and friendly manner to handle booking and pricing negotiation. Actively engage with clients during shoots to create a comfortable atmosphere and enjoyable experience. Operate a Fujifilm X-Pro2 camera to carry out shoots. Edit photos in Adobe Photoshop and Lightroom. Meet deadlines for editing and delivering digital copies of photos. Market brand on social media platforms to build client-base.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Specialist

  • Aug 2022 - Feb 2023

  Responsibilities • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering • Engaging in safe work practices including the proper operation of store equipment • The Sales Specialist Flooring serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale • This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store • The Sales Specialist Flooring is also responsible for executing orders and projects in their area of focus All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Flooring, this means: • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. • Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist Flooring serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Flooring is also responsible for executing orders and projects in their area of focus. Show less



ProdByZeus

• Remote

• Music Producer

  • Jan 2017 - Jan 2022

  Generate the audio recording and implementation schedule for Client projects Create, maintain, and communicate audio status per project and schedule from initiation to release Work with the Artists team to build and continuously improve audio import and export tools Liaison with outside vendors such as talent management companies, sound effects contractors, and the recording studio Manage artist selection and schedule with the artist team Generate and format audio productions/recordings using FL Studio and Pro Tools Attend recording sessions to coach recording artists, provide context for audio content, and answer questions Edit audio files to fix issues with existing audio files using Pro Tools Communicate and coordinate with the artist, partners, and management team to ensure project readiness aligns with the recording schedule and falls within the expected milestones for release Create sound effects Import and maintain files and changes to the online program Track and manage all requested audio revisions via chat, and email Upload and manage all audio file backups Show less



Albertsons Companies

• Retail
• 700 & Above Employee

• Merchandise Stocker

  • Nov 2019 - Feb 2020

  Championed Company and Division customer service programs to meet or exceed Division customer service goals. Handled customer relations in a positive manner, including effective resolution of customer complaints. Promoted Albertson's philosophy of personalized service in the service deli. Supervised the day-to-day functions of the service deli. Conducting daily inspections of all service deli sections and initiating corrective measures to ensure compliance with product quality, rotates products, maintains in-stock conditions, code date standards, temperature, sanitation, and safety requirements. Implemented effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors daily log sheets, purchase reports, and sales and labor, and other required paperwork and logs. Maintains records on ad items movement. Ordered, checked, received, and controlled inventory to ensure adequate proper inventory level, product quality, and freshness and to prevent the sale of an out-of-code product. Took periodic inventories, processed administrative paperwork, and maintained accurate department records. Ensured proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures, and monitoring product flow. Complied with retail labeling laws, federal and state regulations, and Company policies. Assisted with answering and responding to incoming calls appropriately. Received and appropriately resolved customer complaints; reported to the Store Director as appropriate. Schedule service deli associates to ensure adequate coverage and service levels. Ensured that all associates were trained and instructed in the proper performance of work duties. Monitored associates' performance and reported observations to the Store Director. Reported associate complaints to the Store Director and assisted with resolution. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Key Holder

  • Oct 2017 - Oct 2018

  Provided a total sales solution to customers, for any of their wireless/mobility needs. This included selling the value of Sprint's devices, accessories, and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience, and protecting their investments. Additional Responsibilities: Delivered an outstanding store experience that improved customer loyalty and strengthened the Sprint Brand Met or exceeded key performance objectives, including sales and customer satisfaction goals Accurately set up accounts, so customers were ready to use their new devices and plans as soon as they left the store Identified the right solutions for customer billing, technical, and/or account issues Received training via curriculum path to further skills and develop career opportunities Complied with all operational policies and procedures, including the Sprint Code of Conduct Handled and followed up on escalations Provided exceptional customer service Stocked shelves Resolved register transaction issues Negotiated and completed purchasing contracts Tracked sales and other KPIs Performed onsite, in-store retail sales Show less



Department of Justice

• Philippines
• Government Administration
• 700 & Above Employee

• Information Receptionist

  • Oct 2016 - Sep 2017

  Serves as a receptionist for visitors entering the institution provides the necessary information, and arranges for contacts with appropriate departments. Processes all visitors entering the institution by checking their identification, and using a metal detector to ensure no weapons and contraband entering the institution. Stamps visitors' hands prior to their entry into the institution. During inmate visiting hours search visitors' packages, bags, briefcases, and purses for weapons and contraband. Checks all visitors' identification upon departure from the institution to ensure against potential inmate escapes. Maintains all inmate visitor files by making folders for new inmate visiting lists and removing the files of inmates who have left the institution by routing the files back to the appropriate housing unit. Maintains changes to visiting files on a daily basis. Operates telephone switchboard. Receives all incoming telephone calls/requests, and refers them to the appropriate department or individual for resolution. Initiates and responds to numerous calls within the institution, ascertaining the caller's identity before any exchange of information; Executes emergency measures given over the switchboard. Along with all other correctional institution employees, is charged with responsibility for maintaining the safety, and security of the institution. Synthesizes, combines and integrates information/data to form conclusions and make sound decisions/recommendations. Generates standard and customized reports and information queries; accesses appropriate databases; interprets and clarifies data. Show less



H-E-B Plus

• Beaumont, Texas

• Lead Associate

  • Oct 2012 - Jan 2017

  The majority of the time is spent using independent judgment in making employment-related and business decisions, or effectively recommending such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters Accountable for merchandising strategy that optimizes financial performance and is aligned with corporate strategy as well as customer trends, demographics, and segments Ensured execution/tailoring of corporate's merchandising plan to achieve profitability goals Accountable for and communicating profitability expectations and results Ensured appropriate inventory levels Managed/controlled shrink to meet and/or exceed corporate goals Ensured that all Federal, State, and Company regulations and standards for product freshness, food safety, refrigeration, and sanitation are met Delegated work to the appropriate Partners based on the complexity of the tasks and the skills, interests, and capabilities of the individuals Monitored progress on assigned tasks and followed up on the completion of assignments and end results Participated on the Store Leadership Team to ensure coordination, integration, and alignment of total store plans Tracked and monitored the local competition to ensure the company sustained its Everyday Low Price strategy Accountable for department labor and production schedules and communicating to Department Managers Fostered a sense of teamwork among Partners to ensure a focus on common goals Coached and delivered real-time feedback that developed Partners and drove them towards achieving business results Owned personal development through pursuing ongoing leadership and product knowledge training Possesses analytical skills to with a strong skill set using Excel and Access. Applies supply chain and logistics knowledge as it relates to manufacturing and distributing products Show less



Kroger

• United States
• Retail
• 700 & Above Employee

• Store Associate

  • Jan 2012 - Oct 2012

  Provided service and responded to customer needs. Met and dealt with people of differing backgrounds and behavioral patterns. Was persuasive in selling and influencing ideas. Supervised, and instructed others. Acted with a sympathetic attitude towards the welfare of others. Thought out practical solutions to problems. Made decisions and acted quickly, particularly under stress. Stayed poised and self-confident and had the ability to remain calm during emergency situations. Show less



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Merchandise Stocker

  • Jan 2010 - Jan 2012

  Worked overnight hours stocking, lifting, and carrying heavy cases. Drove a rear-facing forklift. Worked day hours and communicated with customers very well. Dealt with frigid temperatures while working to get the job done. Helped customers locate products and provided excellent customer service. Met and dealt with people of different backgrounds and behavioral patterns. Was persuasive in selling and influencing ideas. Supervised, and instructed others with empathy. Thought out practical solutions to problems. Made decisions and acted quickly, particularly under stress. Stayed poised and self-confident and had the ability to remain calm during emergency situations. Show less



Market Basket

• Beaumont, Texas

• Customer Service Specialist

  • Jan 2006 - Jan 2010

  Involved high levels of customer interaction Scanning merchandise and coupons, operating cash registers, and processing payments to finalize sales transactions. Cleaning work areas and bagging groceries as needed. Controlling the flow of merchandise from the back of the store to the sales floor. Receiving and unloading product deliveries, arranging items neatly on store shelves, and organizing stockroom inventory. Maintaining store cleanliness and helping customers locate merchandise. Show less