Brandon Hinds
IT Specialist at Copier Fax Business Technologies, Inc.- Claim this Profile
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English -
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Spanish: Un Poquito -
Topline Score
Bio
Credentials
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Outward Associate
Konica Minolta Business Solutions U.S.A., Inc.Sep, 2015- Oct, 2024
Experience
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IT Specialist
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Jul 2015 - Present
• Networking and Help-Desk Level 1-2 support of Konica, Lexmark and Muratec Printers. • Combined Help-Desk (Level 1-3)/Desktop internal support.• Utilizes ticketing system for both External/Internal Support. Client-Base 1000+ Client customers• Account Management: Active Directory, Account Code Management through Copier.• On-Site IT Support: Networking (Physical, Cloud)• Full IT-managed service of three businesses. • Networking and Help-Desk Level 1-2 support of Konica, Lexmark and Muratec Printers. • Combined Help-Desk (Level 1-3)/Desktop internal support.• Utilizes ticketing system for both External/Internal Support. Client-Base 1000+ Client customers• Account Management: Active Directory, Account Code Management through Copier.• On-Site IT Support: Networking (Physical, Cloud)• Full IT-managed service of three businesses.
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Best Buy
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Retail
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700 & Above Employee
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Mobile Phone Specialist / Sales Associate
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Nov 2014 - Mar 2015
• Mobile activation of Sprint, AT&T, Verizon & other major carrier phones.• Troubleshooting: Geek Squad (Desktop Support). • Cost analysis of cell phones and other 4g devices building cost effective plans• Bookkeeping: Contracts and internal paperwork for mgmt. for department.• Sales exposure to include: Desktop/Laptop, Tablet, Modem/Router and Misc. hardware. • Mobile activation of Sprint, AT&T, Verizon & other major carrier phones.• Troubleshooting: Geek Squad (Desktop Support). • Cost analysis of cell phones and other 4g devices building cost effective plans• Bookkeeping: Contracts and internal paperwork for mgmt. for department.• Sales exposure to include: Desktop/Laptop, Tablet, Modem/Router and Misc. hardware.
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MichieTech
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South Africa
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Computer Repair Technician
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Dec 2010 - Mar 2012
• Asst. Manager: Basic Computer Repair Issues for Local businesses and other clients.• Server Mgmt.: For small businesses that couldn’t manage server issues/responsibilities 24/7• Built/hosted VPN’s that hosted PDC’ as Exchange. • Asst. Manager: Basic Computer Repair Issues for Local businesses and other clients.• Server Mgmt.: For small businesses that couldn’t manage server issues/responsibilities 24/7• Built/hosted VPN’s that hosted PDC’ as Exchange.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Information System Technician
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Sep 2000 - Sep 2008
• Sys Admin for over 4000 end-users.• Help Desk (Level 1-3) Win NT OS/Exchange 2000 environment• Desktop Support – Hardware fixes, Inventories, Server maintenance (backups)• Network Security: Packet sniffing, Mailbox scanning, Proxy Filtering Microsoft Exchange Administrator – Building accounts, Migration, Scanning• Mirroring or Ghosting of Machines (Norton)*TS\SCI Clearance (Sep 00- Sept 08) • Sys Admin for over 4000 end-users.• Help Desk (Level 1-3) Win NT OS/Exchange 2000 environment• Desktop Support – Hardware fixes, Inventories, Server maintenance (backups)• Network Security: Packet sniffing, Mailbox scanning, Proxy Filtering Microsoft Exchange Administrator – Building accounts, Migration, Scanning• Mirroring or Ghosting of Machines (Norton)*TS\SCI Clearance (Sep 00- Sept 08)
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Education
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2012 - 2013
ITT Technical Institute-Getzville
Associate’s Degree, Criminal Justice and Corrections -
2010 - 2012
ITT Technical Institute-Getzville
Associate’s Degree, Computer Networking Systems -
1996 - 2000
John F Kennedy High School
High School
Community
