Experience

BTIG

• United States
• Financial Services
• 500 - 600 Employee

• Data Integration and Production Support Engineer

  • Aug 2017 - Present

  Provide functional and technical support services for various enterprise applications used by Sales and Trading, Research, Investment Banking, Prime Brokerage and other business groups. Manage vendor relationships by communicating support issues and application enhancement and upgrade requests as well as managing contract renewals and negotiations and invoicing. Document business requirements, standard operating procedures and create project plans for new and existing application workflows. Provide functional and technical support services for various enterprise applications used by Sales and Trading, Research, Investment Banking, Prime Brokerage and other business groups. Manage vendor relationships by communicating support issues and application enhancement and upgrade requests as well as managing contract renewals and negotiations and invoicing. Document business requirements, standard operating procedures and create project plans for new and existing application workflows.



State Street

• United States
• Financial Services
• 700 & Above Employee

• AVP - Technical and Business Application Support

  • Feb 2014 - Aug 2017

  Provided functional and technical support of portfolio accounting, data warehouse and reporting systems and applications. Served as technical liaison between business teams and developers to reproduce reoccurring issues and define new projects and solutions to extend and enhance the firm’s processes and applications. Captured reporting metrics and documented standard operating procedures for administering and troubleshooting applications to effectively manage issues. Provided functional and technical support of portfolio accounting, data warehouse and reporting systems and applications. Served as technical liaison between business teams and developers to reproduce reoccurring issues and define new projects and solutions to extend and enhance the firm’s processes and applications. Captured reporting metrics and documented standard operating procedures for administering and troubleshooting applications to effectively manage issues.



GoldenTree Asset Management

• United States
• Financial Services
• 200 - 300 Employee

• Production Support Analyst

  • Dec 2012 - Jan 2014

  Provided administration and technical support of all production business application systems. Served as technical liaison between third party software vendors and other providers in establishing and automating file transmissions as well as coordinating deployments and upgrades. Provided administration and technical support of all production business application systems. Served as technical liaison between third party software vendors and other providers in establishing and automating file transmissions as well as coordinating deployments and upgrades.



International Fund Services Ltd.

• New York City Metropolitan Area

• Production Support Analyst

  • Jun 2008 - Feb 2013

  Provided functional and technical support of alternative investment accounting, data warehouse and reporting systems and applications. Served as a technical liaison between business users and developers to reproduce reoccurring issues and define new projects to extend and enhance the company’s proprietary financial applications. Provided functional and technical support of alternative investment accounting, data warehouse and reporting systems and applications. Served as a technical liaison between business users and developers to reproduce reoccurring issues and define new projects to extend and enhance the company’s proprietary financial applications.



SunGard - now part of FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Application Support Analyst

  • May 2007 - Jun 2008

  Provided comprehensive product support of portfolio accounting system to alternative investment clients including the reconciliation of monthly NAV’s and analysis of P&L and portfolio holdings. Coordinated with software developers and other technical staff to resolve escalated issues within the system as well as recommend enhancements to the product to increase functionality. Provided comprehensive product support of portfolio accounting system to alternative investment clients including the reconciliation of monthly NAV’s and analysis of P&L and portfolio holdings. Coordinated with software developers and other technical staff to resolve escalated issues within the system as well as recommend enhancements to the product to increase functionality.