Experience

Tifereth Israel Columbus

• United States
• Religious Institutions
• 1 - 100 Employee

• Accounting Assistant

  • Mar 2022 - Present

  Responsible for Accounts Receivable and Payable, general bookkeeping, and monthly- and quarterly-reporting for the board and relevant committees. Responsible for Accounts Receivable and Payable, general bookkeeping, and monthly- and quarterly-reporting for the board and relevant committees.



AC Lens

• United States
• Retail
• 1 - 100 Employee

• Senior Quality Assurance Analyst

  • May 2014 - Mar 2022

  Ensure maintenance of high levels of quality customer service between associates and customers, and associates and partners. Review work of associates on a daily basis, assist in answering and resolving customer issues, prepare daily, weekly, and monthly reports on call and email quality, and coach associates in areas of opportunity. Ensure maintenance of high levels of quality customer service between associates and customers, and associates and partners. Review work of associates on a daily basis, assist in answering and resolving customer issues, prepare daily, weekly, and monthly reports on call and email quality, and coach associates in areas of opportunity.



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Certified Trainer

  • Aug 2012 - May 2014

  As a trainer and manager-in-training, it was my responsibility to ensure the proper preparation of servers before they were released for table-side service. A strong communications skillset was necessary at all times to clearly convey menu and POS knowledge, as well as ensure clear communication between servers and customers. Helped resolve order issues to customers' satisfaction and other customer service questions as they arose within company guidelines. As a trainer and manager-in-training, it was my responsibility to ensure the proper preparation of servers before they were released for table-side service. A strong communications skillset was necessary at all times to clearly convey menu and POS knowledge, as well as ensure clear communication between servers and customers. Helped resolve order issues to customers' satisfaction and other customer service questions as they arose within company guidelines.



Taranto's Pizzeria

• Front End Manager

  • 2011 - 2012

  Placed orders for customers, helped coordinate front-end operations, balance drawers, resolve order issues and customer disputes, trained new servers in placing orders and order preparation, helped ensure best practices for cleaning and sanitation. Placed orders for customers, helped coordinate front-end operations, balance drawers, resolve order issues and customer disputes, trained new servers in placing orders and order preparation, helped ensure best practices for cleaning and sanitation.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Package Handler

  • 2010 - 2012

  Loaded and unloaded trucks to maximum capacity, ensured standards of safety and quality to prevent injury to self or packages. Loaded and unloaded trucks to maximum capacity, ensured standards of safety and quality to prevent injury to self or packages.