IT Specialist (Network)

• Nov 2016 - Present

Cyber Transport Specialist

• Jun 2014 - 2017

Content Support Specialist

• Mar 2016 - Nov 2016

Tech Support Representative

• Jul 2014 - Nov 2014

Customer Service/Sales Representative

• Jul 2013 - Oct 2013

Manage multiple systems and accurately enter customer orders and notes for AT&T. Politely assisting AT&T customers with billing concerns and ordering of services. Adhering to a strict working schedule by showing up on time and taking breaks when directed. Answering back to back inbound calls with a polite, friendly voice. Actively recommended AT&T services to customers by offering the best value for their services. Manage multiple systems and accurately enter customer orders and notes for AT&T. Politely assisting AT&T customers with billing concerns and ordering of services. Adhering to a strict working schedule by showing up on time and taking breaks when directed. Answering back to back inbound calls with a polite, friendly voice. Actively recommended AT&T services to customers by offering the best value for their services.

Student Associate for the VP Academic Affairs

• Oct 2009 - Jul 2013

Collaborated with department administrators to emphasize efficiency, actively reducing paper consumption and lag time during departmental operations. Warmly greeted guests as they entered the office and directed them to the appropriate personnel. Answered and directed phone calls in a professional manner. Completed projects and managed appointments in an efficient, timely manner using MS Outlook. Tracked expenses in an excel spreadsheet and reconciled with the accounting department for tracking accuracy.

Cahier

• Feb 2007 - Jan 2010

Politely Greeted customers as they walked in and offered assistance if needed. Taken inventory on grocery products in the store. Properly counted back change to the customer. Politely Greeted customers as they walked in and offered assistance if needed. Taken inventory on grocery products in the store. Properly counted back change to the customer.

Part-Time Clerical Support

• Aug 2007 - Aug 2009

Accurately entered training records for the Training Coordinator. Politely greeted guests and directed them to where they needed to go within the organization. Operated the phone switchboard for the Wellington Area Local Transit service offered by Futures Unlimited. Dispatched customer calls to bus drivers for the local transit service. Accurately filed and organized records for Futures Unlimited. Accurately entered training records for the Training Coordinator. Politely greeted guests and directed them to where they needed to go within the organization. Operated the phone switchboard for the Wellington Area Local Transit service offered by Futures Unlimited. Dispatched customer calls to bus drivers for the local transit service. Accurately filed and organized records for Futures Unlimited.