Experience

Jay Group

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Fulfillment Supervisor

  • Dec 2022 - Present



thredUP

• United States
• Retail Apparel and Fashion
• 500 - 600 Employee

• Operations Analyst

  • Mar 2022 - Aug 2022

  Utilized SQL, Looker & Google Sheets to create KPI reporting for distribution center teams to monitor and better understand KPI flow. Implimented an indirect operations spend budget that lowered spend across network by ~30%+ in non-production areas.

• Area Manager

  • Oct 2021 - Mar 2022

  Oversaw Inbound & Outbound operations respectively to meet and exceed KPI goals managing up to 50+ team members within each department in a performance based automated environment. Responsible for tracking and holding team members responsible for various policies such as performance, attendance, conduct, etc. Mentored & delveloped 30+ team members within role and into elevated role(s) across all shifts. Conducted interviews for extenernal cadidates & internal candidates for growth oppertunities.

• Operations Supervisor

  • Aug 2020 - Oct 2021

  Oversaw Inbound & Outbound operations respectively to meet and exceed KPI goals managing up to 50+ team members within each department in a performance based automated environment. Responsible for tracking and holding team members responsible for various policies such as performance, attendance, conduct, etc. Mentored & delveloped 30+ team members within role and into elevated role(s) across all shifts. Conducted interviews for extenernal cadidates & internal candidates for growth oppertunities.

• Operations Support Supervisor

  • Apr 2020 - Aug 2020

  Aided with the interview process for internal positions & external new applicants. Responsible for tracking and holding team members responsible for various policies such as performance, attendance, conduct, etc. Menotoring team members across shifts in professional growth.

• Operations Team Lead

  • Jun 2019 - Apr 2020

  Reponsible for creating daily staffing schedule based on current workflow for up to 30 team members, pivoting workforce to meet business needs. Continued to oversee the Process Improvement Team across all shifts while fulfilling this role. Was able to lead team effectively across all 3 departments when assigned to each department, building a strong working relationship with each team.

• Process Improvement Lead

  • Jun 2017 - Jun 2019

  Lead & conducted trainings of newly appointed team members across all shifts. Mentoring & developing team members to grow into next role(s). Ensured that inbound and outbound processing remained within SLA guidelines. Created various reports and dashboards to track KPI's for inbound and outbound operations.

• Process Improvement Specialist

  • Jul 2015 - Jun 2017

  Ensured Inbound processing remained in FIFO, troubleshooting & resolving disruption(s) to processing flow. Identifying & reporting processing gaps to immediate leadership with action plans to resolve. Provided customer service via Zendesk, Helpshift & Kustomer directly to customers as well as aided customer service agents with inquries related to local distribution center.

• Warehouse Associate

  • Apr 2015 - Jul 2015

  Working with various workplace applications utilizing attention to detail performing tasks such as quality control, merchandising & data entry.