Experience

Phacil (a By Light Company)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Desk Analyst/Technical Support

  • May 2013 - Present



K12

• United States
• E-Learning Providers
• 700 & Above Employee

• Document Processor

  • Jul 2012 - Oct 2012

  Utilize a student record filing system to meet the needs of the elementary, secondary and special education teams.Processing and verify private information associated with prospective student accountsInput student enrollment documentation, course/grade documentation, and immunization documentationEnsure state compliancy guidelines are met for all incoming enrollment documentsProvide enrollment updates on peak periods Enter transcript documentation into the TVS system for all high school students



Gordon's Insurance

• Administrative Assistant, Office Manager

  • Jun 2006 - Jul 2012

  Processed confidential client information including insurance claims, payment information and medical recordReconciled accounts receivable and accounts payable to general ledgerPrepared accounts payable invoices for paymentImplemented and maintained a contact database to maximize accountability for all incoming and outgoing correspondenceMaintained office supplies and received and reconciled purchase ordersMaintained a professional workplace environment by managing the appearance of the reception area, conference rooms, kitchenette, conference rooms and common areas Supported CEO as well as associates within the company with necessary clerical work for individual claims



Food Lion

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2002 - Jun 2006

  Responsible for weekly interaction with Food Lion senior management and teammate management to implement new processes to ensure customer satisfactionAssisted upper level management with various administrative tasks, including but not limited to purchase orders, inventory, and restricted access items. Responsible for ensuring prompt delivery of products and services to customers Communicate daily with Food Lion customers to discuss any and all customer satisfaction issuesConduct training and provide support to other departments as required