Experience

Commonwealth of Kentucky - Commonwealth Office of Technology

• United States
• Information Technology & Services
• 100 - 200 Employee

• Branch Manager

  • Nov 2022 - Present

• Change Manager

  • Sep 2015 - Nov 2022

  Change Management



Pomeroy

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Contract Network Analyst

  • Oct 2013 - Sep 2015

  - Handle Customer calls, email, and visits - Perform analysis of site network service requirements and operations of networking equipment - Support other team personnel in implementing and maintain their technical environment as assigned. - Perform network and software analysis and complete updates as needed/requested - Participate in the planning, receiving and implementation of new hardware and devices. - Work with customers to support VPN, video conferencing, wired and wireless networks. - Provide support for technology projects as needed - Prepare and maintain network documentation and configuration information. - Prepare and maintain site Inventory of PC hardware Show less



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Contract IT Analyst

  • Jul 2009 - Jun 2013

  - Handle user calls, emails and visits - Perform analysis of site network service requirements and operations of networking equipment - Work with users to determine the specific communication requirements - Support other team personnel in implementing and maintaining the technical environment as assigned - Perform network and software analysis and complete updates as needed/requested - Participate in the planning, receiving and implementation of new hardware and devices. - Work with users to support VPN, video conferencing, wired and wireless networks. - Work with users to support PC hardware, software, and printers - Provide support for technology projects as needed - Prepare and maintain PC and network documentation and configuration information - Prepare and maintain site Inventory of PC hardware Show less



Goody's Family Clothing

• Sales Associate

  • Sep 2008 - Sep 2011

  - Handle Customer calls and visits - Review daily sales and verify with corporate printouts - Maintain and update Customer database - Use corporate intranet site to provide special orders - Handle Customer calls and visits - Review daily sales and verify with corporate printouts - Maintain and update Customer database - Use corporate intranet site to provide special orders



CompUSA

• Retail
• 300 - 400 Employee

• Certified Technician

  • Nov 2007 - Jan 2008

  - Handle Customer Calls and Visits - Provide support for technology projects as needed - Prepare and maintain PC documentation and configuration information - Work with customers to support PC hardware, software, and printers - Work with customers to determine the specific communication requirements - Perform network, hardware, and software analysis and complete updates as needed - Support other team personnel in implementing and maintaining the technical environment as assigned Show less