Experience

Arapahoe County Coroner

• United States
• Law Enforcement
• 1 - 100 Employee

• Medicolegal Death Investigator

  • Feb 2016 - Present

  Investigate any death that falls under the jurisdiction of the medical examiner, including all suspicious, violent, unexplained and unexpected deaths. Obtains medical records from hospitals and offices for evaluation. Maintains integrity of the scene and evidence. Interviews families and witnesses to gain a comprehensive understanding of the circumstances of a person's death. Investigate any death that falls under the jurisdiction of the medical examiner, including all suspicious, violent, unexplained and unexpected deaths. Obtains medical records from hospitals and offices for evaluation. Maintains integrity of the scene and evidence. Interviews families and witnesses to gain a comprehensive understanding of the circumstances of a person's death.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Supervisor

  • Mar 2013 - Feb 2016



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Care Supervisor

  • Jun 2010 - Feb 2016

  Responsible for managing and developing a team of 15-25 education consultants through effective coaching, motivation, and support Deliver the team target goals by motivating the sales and quality performance of the team Appraise and develop staff Assist with the delivery of client service level agreements, KPI’s and increased productivity Report and distribute management information highlighting areas for improvement and those of concern and opportunity to the other team leader. Participate in the recruitment and interviewing process Communicate regularly with team-email, meetings, coaching sessions Carry out performance reviews for consultants monthly Participate in disciplinary meetings with consultants and other team lead. Manage payroll and assist other team lead with hours delivered via scheduling software and the scheduling department Work with scheduling department to improve productivity Send weekly account summary to other team lead Quality Assurance records completed to goal Report on agent behavior, attendance, coaching and performance Deliver team presentations monthly to inform consultants on performance goals in success or err, plan motivational contests, and highlight areas of opportunity and growth



EMSI

• Quality Control Specialist

  • Oct 2009 - Jun 2010

  Responsible for auditing anywhere from 50-150 CNA assessments for the approval of payment from the specified insurance company on file Reviewal of the assessments with acute attention to detail, finding errors in prognosis, missed opportunities to run additional vital testing, missing pages, etc. Ability to work independently, as the position was one of itself, and motivate through personal career goals Responsible for understanding medical terminology and short hand writing to drive results Learn several different insurance company assessment form structures, such as Leprechaun, Wellpoint, Excel, Blue Cross, etc. to drive expansion within the department Manage two platforms, SEA and i3Sort, to process, audit, and distribute the assessments in a timely manner



HSBC Auto Finance

• Total Loss Collection Counselor II

  • Jan 2006 - Oct 2009

  Responsible for reaching 100% close of file on total loss automotive loans per month, using a four-line capability hard phone. Filing/Applying for paper repossessions in a very short period of time to guarantee a close on the loan before the date of charge off. Time management and business analysis was crucial in this job function. Daily touch-base with debtor to verify POA documents have been signed, property damage appraisals were completed, the salvage was received by insurance company or repossessed, and Gap insurance claims were filed. If any of these action items were not complete, responsible for completing them on the lien holder’s end. Motivating the debtor to continue making the monthly installment payments while without a vehicle pending the insurance claim. Strong communication skills were vital in educating the debtor, and maintaining payment on the account. Responsible for handling arbitrary account specifics, such as low-value settlements, settlements less salvage, 2nd lien holder claims, settlements with title imperfections, etc. Building cases surrounding arson and theft claims that are under investigation with the insurance company. This required skip tracing and fact finding both, from the insurance company and from the debtor(and company), to decide whether HSBC would continue to pursue the claim or abandon the vehicle and charge off the loan.