Realtor

• Nov 2021 - Present

Category Manager

• May 2019 - Nov 2021

*Secure exclusive right to captain beer cooler resets within accounts*Provide valuable feedback and analytics to accounts to design a more efficient cooler layout*Use JDA Space Plannin software to design planogram for coolers that are being captained by Breakthru*Physically change the cooler layout with a team of merchandisers and Category Managers from other companies

Merchandising Team Lead

• May 2018 - May 2019

*Stock shelves, build displays, and manage POS at key accounts on a daily busy*Manage a team of merchandisers to unload delivery truck quickly and accurately*Build strong rapport with key accounts and obtain feedback on merchandising activities*Learn and grow beer, wine and spirits knowledge of our brands to share with customers*Fill in for outside sales consultants when they are unavailable

Production Manager

• Oct 2017 - May 2018

Hardlines Manager

• Sep 2016 - Oct 2017

* Monitor payroll on a daily basis to ensure payroll plans are met* Manage the sales performance of the assigned departments (Golf, Lodge, Team Sports, Fitness) to meet sales and margin goals; plan and schedule associates to complete non-selling activities as needed* Uphold DICK’S Sporting Goods standards for merchandise presentation* Participate or lead the recruiting, interviewing, and hiring for hourly and salaried associates* Lead consistent evaluation and development of in-store talent* Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards* Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures* Train all employees how to properly interact with customers; promote GAME FACE selling, company programs and passionate customer service Show less

Apparel Lead

• May 2016 - Sep 2016

* Assisted the store management team with general supervision in apparel department and other areas of the store as needed* Clearly communicated and lead on-floor assignments and provided on-floor training of all associates* Upheld DICK’S Sporting Goods’ standards for merchandise presentation* Demonstrated ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity* Supported company standards of passionate customer service and selling through customer engagement* Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions* Complied to loss prevention standards and audit requirements by being proactive* Assigned role of Store Safety Captain, which entails being aware of all safety standards and handling safety issues that may arise Show less

Universal Banker

• Jan 2016 - May 2016

* Proactively seek out prospective clients to create new accounts * Analyze current accounts to discover possible enhancements to be made * Provide customer service through personal interactions at the teller window * Proactively seek out prospective clients to create new accounts * Analyze current accounts to discover possible enhancements to be made * Provide customer service through personal interactions at the teller window

Manager

• Jun 2008 - Dec 2015

Supervisory Roles •Delegated duties to enhance workplace efficiency •Collaborated with employees to achieve common goals •Hired and trained employees with a high retention rate •Demonstrated flexibility by working nights, weekends, holidays and overtime Customer Service •Greet guests in a kind, professional and courteous manner •Addressed customer needs by listening attentively •Provided accurate information to customers regarding store products and services In-Store/Online Sales •Sold products by assessing the customer’s needs and wants •Handled fast-paced environment while remaining composed and effective •Initiated online store that currently accounts for 20% of annual sales Inventory Management •Ordered products when inventory was getting low •Researched new marketable products that could increase sales •Built relationships with sales representatives Show less