Experience

Bibb County School District

• United States
• Education Administration Programs
• 400 - 500 Employee

• PC Network Technician II

  • Jun 2022 - Present

  Responsible for assisting nearly 40 schools within Bibb County School District with technical support and services. Manage and maintain over 50,000 workstations and devices. Install and configure network equipment including workstations, laptops, ClearTouch panels, iPads, peripherals, printers, etc. Install applications and software specific to each staff member. Repair damaged hardware. Experience working with BossDesk ticketing system, FileWave MDM, TeamViewer, iOS, OneDrive, Cisco Meraki, Cisco IP Phones, Office 365, Active Directory, & Printer management. Skills include hardware repair, software support, hardware installation and repair, Network troubleshooting, improving network infrastructure. Certified Dell Repair Technician



AdvanTech

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Support Specialist II

  • Dec 2021 - Jun 2022

  Promotion from Technical Support Specialist IThis role focuses more on overall improvements and project implementations. Perform client on boarding. Obtain documentation, total number of assets, and install RMM agent onto existing/ new workstations. Discuss implementation of new services to improve operations.Responsible for installing new network hardware and provisioning with address information provided by ISP. Creating VPNs and VLANs, Port Forwarding Rules, and NAT Policies if necessary. Experience with Sonicwall and PFSense. Responsible for email migrations to O365, SharePoint & ProofPoint implementations.Server administration including Active Directory, Group Policy, & Print Management. Creating network shares and mapped drives. Creating servers and gateways in cloud-hosted environment. Maintaining Acronis Cloud Backups - ensuring backups were completed daily without error

• Voip Engineer

  • Jun 2020 - Jun 2022

  Certified Sangoma Cloud PartnerCertified Sangoma Switchvox Essentials TechnicianResponsible for VoIP Cloud PBX implementation for over 50+ clients. Oversee the entire project from beginning to end. Start by acquiring all information about clients existing pbx. Obtain voice and fax numbers, call paths, call queues, call routes, voicemail greetings. Perform site surveys to determine if LV is necessary. Order phones. Provision the cloud environment for all extensions, call queues, call routes. Perform installation at client's offices. Perform number port from the losing carrier. Provide customer training, on site or virtual. Maintain pbx over the course of the agreement.

• Technical Support Specialist I

  • Jan 2020 - Dec 2021

  Help Desk TechnicianResponsible for assisting over 150 business clients with technical support and services. Manage and maintain over 1700 workstations and servers. Install and configure network equipment including workstations, servers, routers, switches, firewalls, patch panels, printers, etc. Install applications and software specific to each business. Repair hardware if necessary.Experience working with ConnectWise Manage, ConnectWise Automate, ScreenConnect, Acronis Cloud Backup Management, Ubiquiti Unifi Products and Controllers, Sangoma Switchvox Cloud PBX, Office 365, Proofpoint Email Security, Active Directory, & Printer management.Skills include hardware repair, software support, hardware installation, Low-voltage cabling (CAT6), Network troubleshooting, improving network infrastructure, Weave - IT Partner - Certified Approved InstallerAvaya - IT PartnerAllWorx - IT Partner



Flooring Specialist

• Design
• 1 - 100 Employee

• Store Manager

  • Oct 2018 - Jan 2020

  Responsible for managing the daily operations for store location. Operations include inventory management into and out of store warehouse, managing logistics of all orders of materials needed for jobs, scheduling install dates and assigning crews, projecting future orders and materials needed to complete install. Manage stock inventory twice a week. On average, 20-25 flooring installations per week with staff. Responsible for managing the daily operations for store location. Operations include inventory management into and out of store warehouse, managing logistics of all orders of materials needed for jobs, scheduling install dates and assigning crews, projecting future orders and materials needed to complete install. Manage stock inventory twice a week. On average, 20-25 flooring installations per week with staff.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Operations Manager

  • Feb 2018 - Sep 2018

  Responsible for managing the Preload morning sort for the Macon facility with over 50 employees. Responsible for completing sorts in a timely manner while maintaining a safe work environment. Helped develop employees at their positions. Worked with Contracted Service Providers to ensure that they were satisfied with load quality that their drivers were receiving daily. Also responsible for administrative tasks such as operating computer software and applications, employee documented discussions, employee time adjustments and approvals, and presort planning. Microsoft Excel was used to enter and record results from each sort allowing management to understand which loader was successfully accomplishing goal percentages.

• Operations Coordinator

  • May 2015 - Feb 2018

  Responsible for managing the Vision Management System that routes packages to the correct vehicle, creating Excel spreadsheets based on service performance from the current and previous service dates, and resolving customer complaints.

• Quality Assurance Analyst

  • Nov 2014 - May 2015

  Quality Assurance Administrator handles damaged pkgs as well as those that are in need of an address correction in order to complete the delivery. Admin was also responsible for In-transit QA processes that are completed within the Address Management System online.

• Package Handler

  • Jul 2013 - Nov 2014

  Responsible for loading trucks along the van lines or unloading or loading trailers.

• Package Handler

  • Aug 2011 - May 2012