Director of Food And Beverage

• Nov 2022 - Present

Assistant Director Of Food And Beverage

• Oct 2021 - Nov 2022

Director of Banquets

• May 2021 - Oct 2021

Director of Banquets

• Aug 2018 - May 2021

• Lead a staff of 4 managers, 2 captains, 2 CS supervisors, 1 banquet admin and 80 servers• Managed banquet operations inclusive of coffee breaks, room sets and events both indoor and outdoor which consisted of up to 3,000 guests. Also assisted in the planning and execution of opening day for Orioles baseball season increasing year over year revenue and beverage control procedures. • Created new design standards for buffet, meal breaks, and plated dinner setups.• Coordinate daily with Stewarding, Culinary, and Events department to ensure seamless and successful events • Proficient with Union Contracts and procedures: Worked to improve relations with union team members to reduce grievances and increase profitability • Planned and led monthly department meetings to improve service, recognition, and establish strong relationships with team members• Assisted F&B Director with supervision of all restaurants, bar and stewarding operations• Implemented team member recognition programs to honor hard work, loyalty and customer service Show less

Assistant Banquet Manager

• Dec 2017 - Aug 2018

• Attentively supervised the service and wait staff for large events, meetings, and food events• Held service and conference team members accountable through proper coaching, leadership, and team work • Assisted F&B Director with Capitol purchases of new Banquet Equipment for hotel renovation• Steam lined beverage standards to provide better liquor, beer, and wine controls. • Monitor, train and implement Hilton corporate standards for banquets service• Implementation of new digital tracking system for all Banquet Server Rotation Practices Show less

Event Service Manager (Banquet Manager)

• Dec 2016 - Dec 2017

• Lead a staff of 1 manager, 3 captains, 2 CS supervisors, 1 banquet admin and 45 servers • Developed benchmarks for guest satisfaction and created rapid response solutions to fulfill last-minute customer requests • Experience in union relations, staffing and contracts • Managed monthly financial statements, budget projections for labor & payroll, overtime reductions & beverage cost • Purchased all wine & spirits for banquets, outlets, and hotel bars • Track Beverage cost to keep in line with hotel forecast. Maintain 16% monthly average. Show less

CS Floor Manager

• Apr 2014 - Dec 2016

• Supervised 2 managers, 4 supervisors, 25 setup house persons• Coached and supervised 20 contract labor associates weekly in addition to normal full-time staff• Lead Event/Meeting Concierge Program to enhance event planner communication • Implemented new CAD drawings of all meeting space for Social Tables computer software • Contributed to the success of 18 million annual banquet revenue• Reduced annual payroll costs by 10% year over year• Monitor talent, development, drive team members and managers to meet professional and personal goals. Show less

Executive Steward

• Jan 2013 - Mar 2014

• Responsible for daily cleaning operations and food delivery for all event space, restaurant outlets, bars and back of house • Conducted weekly walk throughs with outlets and culinary teams to keep high standard of sanitation & hygiene• Supervised 2 managers, 6 supervisors, 40 stewards• Maintained inventory controls for China, Glass, Silver, Equipment & Capital purchases• Monitor associate talent, development and continue to drive associates to meet professional goals. • 98% Eco sure and Health Inspection score 2013• Achieved employee Gallup survey score of 4.95 Show less

Full Service Asst Restaurant Manager

• Dec 2010 - Jan 2013

Asst. Executive Steward

• Oct 2009 - Dec 2010

Asst. Executive Steward

• Oct 2007 - Oct 2009