Experience

COCC

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Application Analyst

  • Nov 2019 - Present

  • Develop and maintain application knowledge in area of design. • Devise product functionality based upon customer / vendor input and industry. • Compose bug fix documents and functional specifications. • Product Management. • Participate in product planning and design meetings; review/create proposed designs. • Consider requirements of, and impacts to, broad areas. • Participate in product management meetings and activities. • Handle customer service questions concerning regulations and/or existing industry requirements and functionality of products. • Analyze client problems resulting in design flaws and proposes solutions. • Develop and deliver training to internal staff on application changes or functionality enhancements. • Develop test plans. • Test and reviews new products and documentation according to test plans; perform quality assurance. • Research problems discovered. • Work with developers on possible needed re-design or follow-up based on testing. • Perform system documentation. • Perform system testing of programmer’s implementation of design. Show less



Nutmeg Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Sep 2016 - Nov 2019

  • Monitor the help desk and successfully address helpdesk tickets; Provides management with timely notification of customer service issues. • Alert management of any concerns with the accuracy of customer deliverables before they are made available to the customer, and any hardware or software needs for the training lab. • Informs management of new business opportunities related to growth endeavors with customers. • Conduct trainings on how to use the data management system and associated tasks that accompany that task. • Provide support to database and troubleshoot any data or system related issues reported by the customer. • Analyze defects in the system and make clear documentation of how issues are resolved. • Perform system testing to the database and assist with QA tasks • Resolve issues in a timely manner meeting SLA’s • Assists in preparing/analyzing data quality and other related reports prior to delivery. • Assists the customer base with preparation for funder related data submission. • Data Management Show less



Clarks

• United States
• Retail
• 1 - 100 Employee

• Part Time Team Lead/Key Carrier

  • Apr 2017 - Jun 2019

  • Serve as the Manager on Duty for the store in all aspects while working and opening and closing the store in accordance with company standards. • Consistently deliver positive sales performance. • Organize the store merchandise and back stock and ensure proper placement of product. • Oversee the receipt of shipment and maintain a clean work environment. • Assist in training and coaching employees on all policies and procedures. • Practice impeccable customer service skills. • Follow all policies and procedures related to loss prevention and shrinkage. • Create a visually compelling environment. • Create a comfortable work environment for all colleagues. • Ensure all associates are aware of their current tasks and responsibilities Show less



North Central Area Agency on Aging

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Data Analyst

  • Feb 2015 - Sep 2016

  • Create ad hoc tools and process to support agency or program goals. • Enter and compare data from source documents into computer to ensure accuracy. • Generate reports to verify reported data; maintain records of work completed. • Provide reports to agency staff that can be used for program evaluation purposes. • Work collaboratively with grants and billing staff to reconcile program data, and to ensure that providers are in compliance with data reporting requirements for funded programs. Show less



TJ Maxx

• United States
• Retail

• Customer Experience Coordinator

  • Feb 2011 - Sep 2016

  • Greet and offer assistance to customers in a courteous, friendly and efficient manner. • Operates the cash register following correct currency management and security procedures. • Communicate new products and promotions and serves customers with a sense of urgency. • Completes price changes, memos, callbacks, transfers, and other paperwork as directed by Store Management. • Assists with replenishment and ensures Company in-stock goals are maintained. • Preparation and taking of inventory, and stock room organization. • Shows initiative to work independently to meet presentation and recovery expectations. Show less