Experience

Manzano Day School

• United States
• Consumer Services
• 1 - 100 Employee

• Director Of Finance And Operations

  • Mar 2020 - Present



CNM Ingenuity

• United States
• Education Administration Programs
• 1 - 100 Employee

• Accountant

  • Mar 2017 - Mar 2020



Loftis Group

• Senior Staff Auditor

  • Aug 2013 - Mar 2017



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• CSR III, Advanced Technical Support PDA

  • Jul 2005 - Aug 2013

  Answer calls and deliver a positive customer service experience. Troubleshoot all technical inquires regarding network coverage, device information, and data services.Utilize multiple tools simultaneously in order to achieve resolution.Apply a logical and analytical thought process in order to achieve the most efficient resolution.Effectively communicate troubleshooting steps, company policies, and resolutions to customers. Answer calls and deliver a positive customer service experience. Troubleshoot all technical inquires regarding network coverage, device information, and data services.Utilize multiple tools simultaneously in order to achieve resolution.Apply a logical and analytical thought process in order to achieve the most efficient resolution.Effectively communicate troubleshooting steps, company policies, and resolutions to customers.



State of New Mexico Taxation and

• Tax Examiner

  • Jan 2000 - Jan 2005

  Maintained knowledge of tax code changes, and of accounting procedures and theory in order to properly evaluate financial information. Secured a taxpayer's agreement to discharge a tax assessment, and submitted contested determinations to other administrative and judicial conferees for appeals hearings. Collected taxes from individuals and businesses according to prescribed laws and regulations. Audit tax documents to assure legal compliance and accuracy of computations. Conducted tax collections, assessments, abatements, and other tax related activities that included specialized tax program accounting. Conferred with taxpayers and their representatives in order to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.