Information Technology Field Engineer

• Sep 2022 - Present

Founder

• Apr 2021 - Present

Operations Associate

• Aug 2022 - Sep 2022

Technical Support Engineer

• Mar 2022 - Jul 2022

●Support Service Engineers in scheduling on site visits with customers ●Acted as a liaison between Field Service Engineers, Customer Service, Warehouse, and Customers ●Provided tool calibration for engineers and external companies along with updating a database to ensure tools were calibrated in a timely manner prior to their expiry date ●Assisted service manager with Service training sessions ●Provided troubleshooting to field service engineers and customers experiencing issues with their units on site ●Collaborated with product specialist to update and maintain technical literature ●Maintained training units in lab and ensured they were fully functional Show less

IT Manager

• Nov 2019 - Mar 2020

● Maintained company server and website by running backups and security scans, checking hardware health statistics, and checking for available updates and assuring that they were stable versions and compatible with current version of software ● Some company computers were not performing efficiently so I proposed and implemented that I build a few computers rather than purchase an fully assembled computer which saved 45% on cost for the performance requirements needed for the users ● Network issues caused problems with speed, bandwidth, and connection reliability. A VLAN was created for the VoIP phones that were being used since there was none configured prior. Some of the users worked remotely from home so a Forticlient was installed, and static IP addresses were also configured to address the connection reliability issues. ● Budgeted for software and implemented it to create more efficient data flow for Business and Supply management and other EDI software Show less

IT Manager

• Nov 2019 - Mar 2020

●Maintained company server and website by running backups and security scans, checking hardware health statistics, and checking for available updates and assuring that they were stable versions and compatible with current version of software ● Some company computers were not performing efficiently so I proposed and implemented that I build a few computers rather than purchase an fully assembled computer which saved 45% on cost for the performance requirements needed for the users ● Network issues caused problems with speed, bandwidth, and connection reliability. A VLAN was created for the VoIP phones that were being used since there was none configured prior. Some of the users worked remotely from home so a Forticlient was installed, and static IP addresses were also configured to address the connection reliability issues. ● Budgeted for software and implemented it to create more efficient data flow for Business and Supply management and other EDI software Show less

PC Technician

• Jul 2019 - Sep 2019

● Imaging and configuring various devices for many businesses in the Cleveland area ● Refurbished pre-owned devices from various companies and assured that they had Windows 10 installed and assessed hardware and cosmetics of the devices and assured they were compliant to both industry and company standard ● Imaging and configuring various devices for many businesses in the Cleveland area ● Refurbished pre-owned devices from various companies and assured that they had Windows 10 installed and assessed hardware and cosmetics of the devices and assured they were compliant to both industry and company standard

IT Technician

• Jun 2013 - Jun 2019

● Recovered 15+ years of all company data that contained sensitive medical records, and then implemented a new backup system. ● Assured that all internet connections are encrypted and up to HIPPA standard including the file storage management system and properly configured ● Configuring computer hardware and software, while also troubleshooting computer and networking issues ranging from common and simple to complex and rare ● Recovered 15+ years of all company data that contained sensitive medical records, and then implemented a new backup system. ● Assured that all internet connections are encrypted and up to HIPPA standard including the file storage management system and properly configured ● Configuring computer hardware and software, while also troubleshooting computer and networking issues ranging from common and simple to complex and rare

Intern

• Jun 2012 - Jul 2016