Experience

Jewelers Touch
• United States
• Retail
• Sales Associate

  • Jun 2021 - Present

New York Life Insurance Company
• United States
• Financial Services
• 700 & Above Employee
• Insurance Agent

  • Oct 2020 - May 2021


Robbins Brothers, The Engagement Ring Store

• United States
• Retail

• • Jan 2020 - Oct 2020

  I continue to push sales success for the Torrance store leveraging proven strategies to stay connected with clients while building new relations. Making the most of current restrictions, I dedicated time and attention on skills development and portfolio mastery for the team as well as observing evolving customer needs and how to best respond and position products and services. At the same time, I re-assessed high-performance merchandise security technology and best practices.ACHIEVEMENT HIGHLIGHTS: No less than $1M in sales revenue each year. Sustaining a strong brand and service plan offerings. 20 Yelp positive reviews. Pioneering force behind intensive in-store training programs, partnering with Tacori, Simon G., and the Platinum Guild of America. Highly effective company events and store competitions to bolster motivation and foster team spirit. Competitive proposals constantly sealing the deal for the most difficult prospects. Establishment of local community ties starting with sponsoring Girl Scout jewelry-making activity. Show less

• • 2019 - 2020

  I took charge of sourcing and forming talented and passionate people to continuously drive business and build customer loyalty. Staying on top of staff and store sales performances, I was spotted challenged areas applied winning strategies from merchandising featured collections and seasonal items by maximizing store layout to staying connected with patrons to reaffirm their decision to go with Robbins Brothers.ACHIEVEMENT HIGHLIGHTS: Produced significant results with continuous improvement concepts and strategies. Assuming Floor and Sales Manager responsibilities following the resignation of the latter. Raising Robbins Brothers name and brand to competitive levels and performance statistics with other stores. Show less

• • 2015 - 2019

  I made every contact with potential customers count. Strategically building rapport, I casually probed into their needs, purpose, and personal style. These allowed me to narrow down to the most appropriate features and benefits while anticipating and astutely addressing objections.ACHIEVEMENT HIGHLIGHTS: $5,308,124.78 in merchandise sales. $337,326.35 in sold warranties. 3.94% discount percentage. Countless successful offers of Peace of Mind Service Promise on top of lifetime diamond warranty. Well-known for closing several hard sales leveraging on value-added technique.  Honored Member of the Million Dollar Writers Club for four straight years. Countless recognition as Employee of the Month. Show less

• • 2013 - 2015

  In this role, trust was my primary investment in building solid customer relationships. I made it a point to be transparent and consistent. This approached empowered me to contain the most challenging complaints and even transform mishaps from unforeseen situations into business growth opportunities. ACHIEVEMENT HIGHLIGHTS: Successful major service issue prevention due to manufacturer shipping delay — I personally delivered the couple's wedding rings on their wedding day, with a bottle of congratulatory champagne and a big flower bouquet.  Tactical complaint de-escalation due to former employee's failure — This called for patient follow-ups with the supplier and calm conversations with the client to keep him updated and reassuring the store is staying on top of his case. Show less



Keeping It Local LLC

• United States
• Advertising Services

• Merchant Relations Manager

  • 2012 - 2013

  I reached out to the local community, got to know different business owners, what they are passionate about, their needs and the hurdles they have to overcome. Cultivating relations with these casual conversations made it easier to bring them onboard with our service. I successfully aligned Keeping It Local's goal to boost local business growth and sales opportunities. ACHIEVEMENT HIGHLIGHTS:  Delivery of the agency's highest revenue-generating account in its history.  Exceptional business growth for over 50 high-value accounts in less than six months.  Getting retail accounts onboard via direct marketing.  Unbeatable record of 100 to 150 businesses connections daily.  Recognized as Keeping It Local's Most Productive Individual. Show less