Experience

Assembly Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Implementation Account Manager

  • Aug 2021 - Present

  Supervise a multi-disciplinary team of people (on-shore and off-shore) responsible for all aspects of Revenue Cycle Management including but not limited to charge, payment posing, A/R follow-up, denials, rejections, and appealed claims. Identify areas of improvement to documentation, workflow, and Revenue Cycle Management process by taking initiative and utilizing effective problem-solving skills. Analyze trends through software reporting and expert usage of Excel to isolate problematic billing issues requiring improvement. Oversee AR Managers and all staff in account manager’s department. Review and assess quality trends of staff performance. Coach and develop staff alongside AR Manager and Team Leads. Contribute to new client onboarding and new practices with valuable knowledge and experience; enhanced team functioning, which increased efficiency Show less



PRISM Vision Group

• Hospitals and Health Care
• 100 - 200 Employee

• Revenue Cycle Manager

  • Nov 2019 - Aug 2021

  Maintain and oversee accurate billing and data entry accounts, ensuring quality and timely deliverance of assignments; assisted to manage complaints with professional integrity Supervise account management processes, serving to work independently and efficiently Distribute A/R work lists weekly to provide meaningful updates; regularly provided feedback to staff and colleagues feedback on performance via team meetings and one on one meetings via Zoom Coordinate between internal departments as needed for revenue cycle operations; analyze claims for quality assurance, best practices, best possible outcomes, and perform duties as assigned Collaborate with A/R team members to create cohesive team environment; interviewed potential job candidates with strong communication skills, and review operative reports for accuracy Review and resolve issues with over-payments through strong attention to detail; reduced overpayments from $2,000,000 to $190,000 within 6 months Structure workflows to streamline processes and provide direction, overseeing 08 employees Show less