Consumer Lending Specialist (Loan Officer)

• Mar 2023 - Present

Teller Services Manager

• Apr 2022 - Mar 2023

Teller

• Jan 2022 - Apr 2022

Licensed Funeral Attendant

• Oct 2020 - May 2023

Business Informatics Coordinator

• Oct 2021 - Dec 2021

Administrative Assistant of Health Informatics

• Dec 2020 - Oct 2021

Clinical Support Specialist

• Aug 2020 - Dec 2020

Deputy City Clerk & License Specialist

• Oct 2019 - Jun 2020

Worked in the Office of the City Clerk primarily assisting customers and businesses with business licensing. In addition, I also issued vital records, assisted the City Clerk with elections and city council needs and general communications for City Hall.

Assistant Tax Collector

• Nov 2017 - Oct 2019

Works in the Finance Department for the City of Auburn and is responsible for collecting real estate tax vehicle excise tax. Individual work load includes reporting of all dog licensing, snowmobile/atv registration, hunting/fishing licenses, boat registration, and aircraft registration to the State of Maine for the entire City of Auburn in addition to overall tax collection and finance duties for this municipality.

Customer Service Associate

• Oct 2014 - Apr 2019

Customer Experience Supervisor

• Oct 2010 - Oct 2014

It is my responsibility to ensure that all store associates provide prompt, courteous and knowledgeable service to every customer, both internal and external. I am also responsible for resolving customer service issues while performing front line functions such as paperwork, associate training, and monitoring associate adherence to store policies and procedures.Performed daily store operations while greeting and interacting with customers. Daily responsibilities included, but were not limited to taking in and processing freight, efficiently merchandising according to store standards and current industry fashion trends, cashiering at the front line, and acting within my role as a member of the Customer Service Committee. Show less

Financial Solutions Specialist

• May 2016 - Sep 2016

Carried out basic teller functions on a daily basis. Complied with local, state, and national banking laws. Upsold new accounts, loans, and other bank services to customers on a daily basis. Developed strong relationships with customers to determine needs and to best serve clients. High level sales and service experience with aim toward goals. Carried out basic teller functions on a daily basis. Complied with local, state, and national banking laws. Upsold new accounts, loans, and other bank services to customers on a daily basis. Developed strong relationships with customers to determine needs and to best serve clients. High level sales and service experience with aim toward goals.

Retail Wireless Consultant

• Oct 2015 - May 2016

Develops and attains customer experience and sales objectives for store. Sells all products and services offered by the company. Meets all sales objectives. Handles all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintains strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintains knowledge of competitive offers and provides critical market feedback to the Store Manager regarding local competition and product/service needs. Handles service inquiries from customers. Provides efficient, courteous customer service and assists in all aspects of product offerings and services. Ensures a world class customer experience. Show less

Client Service Representative

• Apr 2015 - Oct 2015

Handles money on a daily basis and maintains a balanced vault and drawer. Upsells in every transaction (debit cards, savings accounts, checking accounts, certificates of deposit, and other retail products and services). Developed strong relationships with customers to determine needs and to best serve clients. High level sales and service experience with aim toward goals Handles money on a daily basis and maintains a balanced vault and drawer. Upsells in every transaction (debit cards, savings accounts, checking accounts, certificates of deposit, and other retail products and services). Developed strong relationships with customers to determine needs and to best serve clients. High level sales and service experience with aim toward goals

Armed Messenger

• Oct 2014 - Apr 2015

Responsible for an armored truck and its contents while delivering and picking up valuables at customer locations while ensuring smooth customer transactions and enforcing rules to protect the premises and property of Brink's and its customers. The daily goal is to protect the crew and premises against attack while preventing loss through vigilance. Responsible for an armored truck and its contents while delivering and picking up valuables at customer locations while ensuring smooth customer transactions and enforcing rules to protect the premises and property of Brink's and its customers. The daily goal is to protect the crew and premises against attack while preventing loss through vigilance.

Sales Associate

• Apr 2013 - Apr 2015

I have not only received certification in Construction and Building Materials, but I have also received the Homer Award for outstanding customer service. I successfully inquired about customer needs, worked to find solutions, and performed follow up while working with associates from other departments to maintain an efficient and safe working environment to provide a great shopping experience for all customers. It was my daily goal to go home every day having learned something new. I have not only received certification in Construction and Building Materials, but I have also received the Homer Award for outstanding customer service. I successfully inquired about customer needs, worked to find solutions, and performed follow up while working with associates from other departments to maintain an efficient and safe working environment to provide a great shopping experience for all customers. It was my daily goal to go home every day having learned something new.

Service Assistant

• Apr 2012 - Apr 2013

Primary responsibilities included greeting customers, administering table assignments, and managing waiting lists during peak dining periods. Hosts also clean and prepare tables for incoming guests. Primary responsibilities included greeting customers, administering table assignments, and managing waiting lists during peak dining periods. Hosts also clean and prepare tables for incoming guests.