Experience

OMESTI

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Support Executive

  • Sep 2018 - Present



Bandar Utama City Center

• Senior Executive IT Support

  • Sep 2009 - Present



Siemens IT Service Malaysia

• Field Engineer

  • Aug 1997 - Feb 2002



KT Technology Sdn Bhd

• Quality Control

  • Mar 1992 - Nov 1996

  • installing and configuring computer hardware operating systems and applications• monitoring and maintaining computer systems and networks• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues• troubleshooting system and network problems and diagnosing and solving hardware or software faults• replacing parts as required• providing support, including procedural documentation and relevant reports• following diagrams and written instructions to repair a fault or set up a system• supporting the roll-out of new applications• setting up new users' accounts and profiles and dealing with password issues• responding within agreed time limits to call-outs• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritising and managing many open cases at one time• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers• testing and evaluating new technology• conducting electrical safety checks on computer equipment