Credit Analyst

• Sep 2021 - Present

Unemployment Insurance Adjudicator

• Apr 2020 - Aug 2021

Operations

• Sep 2019 - May 2020

Inside Sales

• Jul 2017 - Jul 2018

- Inside Sales for the Model 3 launch - Worked directly with employees and customers to finalize sale of reserved Model 3's. - Worked to meet delivery goals as well as maintain consistent contact with customers to provide personalized buying experience. - Inside Sales for the Model 3 launch - Worked directly with employees and customers to finalize sale of reserved Model 3's. - Worked to meet delivery goals as well as maintain consistent contact with customers to provide personalized buying experience.

Social Media Specialist

• Apr 2015 - Apr 2017

-Began as Customer Loyalty Member on the phones. -Took calls from customers and placed orders. Also helped with exchanges and general troubleshooting. -Promoted to Social Media team after a year of working on phones. -Engaged customers through social media to build a rapport with customers. Did so by responding to all mentions of Zappos with funny or engaging tweets on Twitter or responses on Facebook. -Tagged and logged interactions to track consumer trends. -Brainstormed ideas for marketing and promotion. -Selected winners for contests through Facebook. -Completed exchanges and other customer required transactions upon request from customers. Show less

Unemployment Insurance Representative 3

• 2014 - 2015

-Adjudicate unemployment insurance job separations and related issues -Place calls to claimants and employers to conduct fact finding and facilitate overall claim process -Assist team in processing and adjudicating claims -Call center customer service -Frequently utilize, Microsoft Office, Outlook and many other common office programs -Adjudicate unemployment insurance job separations and related issues -Place calls to claimants and employers to conduct fact finding and facilitate overall claim process -Assist team in processing and adjudicating claims -Call center customer service -Frequently utilize, Microsoft Office, Outlook and many other common office programs

Interviewer/Writer/Reporter/YouTuber/Podcaster

• 2009 - 2015

- Interviewed comic creators. - Reviewed comics. - Co-Hosted and maintained a comic talk show called 4 Color News and Brews on Youtube. - Attended comic conventions to cover news and conduct interviews. Also, hosted parties for the site in conjunction with Image Comics and Hero Initiative to benefit comic creators in need of medical support. - Kept up social media for the site through Twitter. - Site was nominated for an Eisner Award for Best Comics-Related Periodical/Journalism in 2014. Show less

Employment Specialist 1B

• 2009 - 2014

-Place calls to claimants and employers to conduct fact finding and facilitate overall claim process -Assist team in processing and adjudicating claims -Frequently utilize, Microsoft Office, Outlook and many other common office programs -I have received recognition for my ability to interact with both employers and claimants in a professional and respectful way despite sometimes heated and pressure filled situations -Process unemployment insurance claims for the State of Alaska and Interstate -Call center customer service -Adjudicate claims and process them according to the law -Anchorage office was, at the time, #1 in the United States for timeliness of processing claims Show less

Bellman/Valet

• 2003 - 2011

-Parked and pulled vehicles -Provided customer service and concierge services -Moved and delivered luggage which in the summer entailed over 2,000 + pieces of luggage a day. -Parked and pulled vehicles -Provided customer service and concierge services -Moved and delivered luggage which in the summer entailed over 2,000 + pieces of luggage a day.

Psychiatric Treatment Counselor

• 2005 - 2007

-Provided psychological treatment to kids between the ages of 6 and 13 -Maintain and provide notes to treatment plans and client charts -Create and implement treatment activities/schedules -Mandt System of restraint trained -Work with parents and legal guardians in implementing treatment -Provided psychological treatment to kids between the ages of 6 and 13 -Maintain and provide notes to treatment plans and client charts -Create and implement treatment activities/schedules -Mandt System of restraint trained -Work with parents and legal guardians in implementing treatment