Experience

City Of Hartsville, South Carolina

• United States
• Government Administration
• 1 - 100 Employee

• Director of Business Services

  • Apr 2022 - Present

  Hartsville, South Carolina, United States

• Customer Service Manager

  • Sep 2018 - Apr 2022

  Hartsville, South Carolina Supervises, plans, directs, and coordinates the overall functions and workload of city areas to include utility billing, court administration, accounts payable, and city cemeteries. Diligently and diplomatically manages multiple commitments to customers, staff, and operations. Receives and responds to inquiries from other City Departments, citizens, etc. pertaining to utility billing and accounts payable procedures, including escalations. Motivates team members to provide exceptional support to… Show more Supervises, plans, directs, and coordinates the overall functions and workload of city areas to include utility billing, court administration, accounts payable, and city cemeteries. Diligently and diplomatically manages multiple commitments to customers, staff, and operations. Receives and responds to inquiries from other City Departments, citizens, etc. pertaining to utility billing and accounts payable procedures, including escalations. Motivates team members to provide exceptional support to both external and internal customers. Responds to citizens’ questions and comments in a courteous and timely manner. Plans and organizes workloads and team assignments. Trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed. Completes performance appraisals & provides coaching to employees when needed up to and including disciplinary action. Develops section goals, action plans, and timelines. Ensures that work resources are reviewed and updated as needed. Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement. Ensures accurate meter reads and billing of approximately 4,000 utility accounts. Assists and reviews daily reconciliation and posting of cash collections and utility billing transactions to the general ledger. Manages the company accounts payable process and function in a professional and knowledgeable manner, including the daily management of the accounts payable staff and processes associated with the payment of invoices. Ensures the accuracy of the entire process as it relates to vendor payment, processing of purchase orders, receiving, invoices and payment of invoices, and communication with buyers. Provides administrative support for the maintenance of the central accounting and financial reporting system for the City. Attend seminars and workshops related to duties and responsibilities.



SC Dept of Revenue

• Revenue Supervisor

  • Dec 2015 - Jul 2018

  Columbia, SC Supervises, plans, directs, and coordinates the overall functions and workload of the Income Tax Support section including the handling of correspondence, verification of return information and correction of exceptions through manual or systematic workflow with a focus on the security of taxpayer data. Oversees reissuance of IIT and GEAR refund checks that are lost, damaged, or stolen. Oversees cashed refund check process. Coordinates transfer of funds to the State Treasurers Office Unclaimed… Show more Supervises, plans, directs, and coordinates the overall functions and workload of the Income Tax Support section including the handling of correspondence, verification of return information and correction of exceptions through manual or systematic workflow with a focus on the security of taxpayer data. Oversees reissuance of IIT and GEAR refund checks that are lost, damaged, or stolen. Oversees cashed refund check process. Coordinates transfer of funds to the State Treasurers Office Unclaimed Property Program. Evaluates and analyzes the functions and procedures relating to verification, batching, coding, numbering, and exceptions processing and defines improvements. Evaluates and analyzes the functions and procedures of the income tax and corporate tax areas to provide necessary support, addressing any training needs and streamlining support. Participates in hiring of highly qualified and diverse individuals for the section. This includes performing and reviewing evaluations, coordinating training and development to ensure that assigned employees are provided adequate tools to perform their duties in accordance with the strategic plan and annual business plan. Develops, maintains, and makes recommendations for procedures and process improvements based on processes, law changes, forms changes and improve efficiency and accuracy of work throughout the sections and division. Partners with other sections to ensure procedures are consistent across the sections. Coordinates assigned special projects, leads or serves on project teams, and evaluates related data. Show less



SC Department of Revenue

• Administrative Coordinator I

  • Mar 2013 - Dec 2015

  Columbia, SC Coordinates activities of the Return Processing section of the South Carolina Department of Revenue (SCDOR). Ensures that all incoming mail for SCDOR is opened and processed in a timely manner. Ensures that agency correspondence is routed to the proper sections. Plans, assigns, and distributes workload to include opening, verification, coding, and batching of returns and checks. Supervises the performance of activities within the Return Processing section, which includes 18 full time employees… Show more Coordinates activities of the Return Processing section of the South Carolina Department of Revenue (SCDOR). Ensures that all incoming mail for SCDOR is opened and processed in a timely manner. Ensures that agency correspondence is routed to the proper sections. Plans, assigns, and distributes workload to include opening, verification, coding, and batching of returns and checks. Supervises the performance of activities within the Return Processing section, which includes 18 full time employees and up to 9 temporary employees. Coordinates personnel activities for the section including hiring, training, coaching, and disciplining of employees. Coordinates career development certification process for employees. Develops and monitors procedures for the opening and processing of all incoming mail for SCDOR. Create and evaluate procedures and make process improvements when necessary. Coordinate the use of “High Intensity Training (HIT)” teams to help open and process mail during peak times of the year. Coordinates assigned special projects, leads or serves on project teams, and evaluates related data. Partners with other sections and divisions in the Agency to meet processing requirements and participates in form revisions, legislative changes, revenue rulings, and procedural changes. Prepares statistical reports for Division in a timely manner to assist management in making informed decisions. Serves as resource person on personnel policies as well as procedures of the section. Show less

• Taxpayer Assistance Officer

  • Oct 2011 - Mar 2013

  Columbia, SC Perform in-person and telephone assistance for taxpayers in SCDOR areas to include sales tax, withholding tax, property, and individual income tax. Informs and counsels taxpayers in regards to SCDOR procedures, forms, liabilities, and registration. Determines correct tax, penalties and interest due and provides taxpayers with accurate information regarding SCDOR filing requirements. Reviewed and processed applications, prepared tax returns, and collected fees for retail sales tax, withholding… Show more Perform in-person and telephone assistance for taxpayers in SCDOR areas to include sales tax, withholding tax, property, and individual income tax. Informs and counsels taxpayers in regards to SCDOR procedures, forms, liabilities, and registration. Determines correct tax, penalties and interest due and provides taxpayers with accurate information regarding SCDOR filing requirements. Reviewed and processed applications, prepared tax returns, and collected fees for retail sales tax, withholding, admissions, alcohol beverage licensing, and liquor by the drink. Reviewed property tax exemption applications for completeness and issued certificates of exempt property to taxpayers already exempt. Adjust figures in state tax systems when necessary. Maintain good working relationships with taxpayers and employees. Respond to customer inquiries about tax problems and either resolve the issue or forward to proper personnel. Show less



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Customer Care Representative

  • May 2011 - Aug 2011

  Greenville, SC Provide telephone sales support and customer service for a variety of business service clients in a high volume Call Center. Research customer problems and concerns as well as provide information about ongoing customer incentive programs for upgrades in customer service contracts. Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls… Show more Provide telephone sales support and customer service for a variety of business service clients in a high volume Call Center. Research customer problems and concerns as well as provide information about ongoing customer incentive programs for upgrades in customer service contracts. Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Troubleshoot devices customers are having problems with. Follow-up on customer inquires not immediately resolved. Notate accounts accordingly for customer and Verizon Wireless records. Research billing issues. Research misapplied credits and debits. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Aug 2009 - Dec 2010

  Columbia, South Carolina Area Served as a Department Manager, in charge of advising Staff on issues involving Wal-Mart Meat & Seafood Department Operations. Managed multiple projects efficiently under critical time constraints. Ensured department productivity and quality goals are met by communicating with Supervisors, Store Managers, and Regional Vice President. Maintained liaison with contractors in order to obtain current information on products and services as well as business standards, practices. Assisted Human… Show more Served as a Department Manager, in charge of advising Staff on issues involving Wal-Mart Meat & Seafood Department Operations. Managed multiple projects efficiently under critical time constraints. Ensured department productivity and quality goals are met by communicating with Supervisors, Store Managers, and Regional Vice President. Maintained liaison with contractors in order to obtain current information on products and services as well as business standards, practices. Assisted Human Resources management staff with the management of all recruiting and retention of newly and assigned personnel. Screens files and contracts for required documents provided by upper management and other outside agencies and refers all missing items to supervisor for corrective action. Assigned personnel to high priority position based upon status and training requirements for the department.

• Sales Associate

  • Oct 2006 - Aug 2009

  Columbia, South Carolina Area Preformed duties as a sales associate, priced, and restocked merchandise displays in department. Inventoried and examine merchandise to identify items to be reordered or replenished. Requisitions merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials. Received, opens, and unpacks cartons or crates of merchandise, checked invoice against items received. Stamps, attaches, or changes price tags on merchandise. Stocked storage areas and… Show more Preformed duties as a sales associate, priced, and restocked merchandise displays in department. Inventoried and examine merchandise to identify items to be reordered or replenished. Requisitions merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials. Received, opens, and unpacks cartons or crates of merchandise, checked invoice against items received. Stamps, attaches, or changes price tags on merchandise. Stocked storage areas and displays with new or transferred merchandise. Sets up advertising signs and displays merchandise on shelves, counters, or tables to attract customers and promote sales. Cleaned display cases, shelves, and aisles. Itemized and total customer merchandise selection at check out counter.