Experience

Special Health Resources

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology Lead

  • Mar 2019 - Present

  • Installing and configuring computer hardware operating systems and applications • Monitoring and maintaining computer systems and networks • Talking staff or client through a series of actions either face to face or over the phone to help setup systems or resolve issues • Troubleshoot system and network problems and diagnosing and solving hardware or software faults • Replacing and configuring parts as required • Providing support including procedural documentation and relevant reports • Follow diagrams and written instructions to repair a fault or setup a system • Supporting the roll-out of new applications • Maintained an active directory across our systems • Responding within agreed time limits to call-outs • Working continuously on a task until completion (or referral to third parties if appropriate) • Prioritizing and managing many open cases at one time • Rapidly establishing a good working relationship with customer and other professionals • Testing and evaluating new technology • Training software to clients • Building and repairing computers as needed • Networking setup and configuring • Domain Services setup and oversee • Troubleshooting and setups for ECW • Evaluating security standards to comply with HIPAA • Setup and maintain Active Directory and Azure Hybrid accounts



BB Tech Services

• Longview, Texas, United States

• Owner

  • Feb 2019 - Present

  Simply put let me help you build your dream networks and ready you for the future at an affordable price. I want to handle all of your technology needs big or small. Below is only a few items I handle. Specializing in medical field IT services EMR, Ultrasounds, etc. Installing new network setups Fixing network issues and cleaning up wiring Troubleshooting computer or networking issues Setting up business securities (backups, servers, AD, etc) Building PC's or repairs VOIP phone setups Colossians 3:23



Pyramid Medical Management Services

• Longview, Texas Area

• Senior IT Consultant

  • Feb 2014 - Mar 2019

  • Installing and configuring computer hardware operating systems and applications • Monitoring and maintaining computer systems and networks • Talking staff or client through a series of actions either face to face or over the phone to help setup systems or resolve issues • Troubleshoot system and network problems and diagnosing and solving hardware or software faults • Replacing and configuring parts as required • Providing support including procedural documentation and relevant reports • Follow diagrams and written instructions to repair a fault or setup a system • Supporting the roll-out of new applications • Maintained an active directory across our systems • Responding within agreed time limits to call-outs • Working continuously on a task until completion (or referral to third parties if appropriate) • Prioritizing and managing many open cases at one time • Rapidly establishing a good working relationship with customer and other professionals • Testing and evaluating new technology • Training software to clients • Building and repairing computers as needed • Ensure financial order for new greenway services • Monitor monthly invoices by line item to ensure correct billing and approve for payment Setup of strategic business clients to partner with to build our services portfolio Handled the purchasing of new equipment and services Negotiated our pricing with various vendors



Regions Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Jul 2013 - Feb 2014

  • Led daily kickoff meetings for daily goals • Maintained a monthly and quarterly sales quota • Gave financial advice and expertise to my clients • Follow up with my clients • Led the region in mortgage loans for the bank • Reported numbers on a daily phone call at end of day • Held a call night once a week to position more sales • Led daily kickoff meetings for daily goals • Maintained a monthly and quarterly sales quota • Gave financial advice and expertise to my clients • Follow up with my clients • Led the region in mortgage loans for the bank • Reported numbers on a daily phone call at end of day • Held a call night once a week to position more sales



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Rep

  • Aug 2010 - Jul 2013

  Sales Verizon Wireless products and services. Make cold calls to develop new and existing leads. Handle Verizon Wireless 2 major accounts TXU and Oncor on a weekly basis. Teach a smartphone class twice monthly for our customers to learn their devices and lower churn. Data Champ conference calls weekly. Keep the store up to date on the newest devices and changes. Sales Verizon Wireless products and services. Make cold calls to develop new and existing leads. Handle Verizon Wireless 2 major accounts TXU and Oncor on a weekly basis. Teach a smartphone class twice monthly for our customers to learn their devices and lower churn. Data Champ conference calls weekly. Keep the store up to date on the newest devices and changes.



Wireless on the Move

• Sales Supervisor

  • Oct 2009 - Mar 2010

  Sell Verizon cell phones, educate customers on phone features and plans, daily inventory, follow up with customers. Daily deposit and run montly reports and devlope goals for the staff to drive towards. Sell Verizon cell phones, educate customers on phone features and plans, daily inventory, follow up with customers. Daily deposit and run montly reports and devlope goals for the staff to drive towards.



Suddenlink Communications

• United States
• Telecommunications
• 700 & Above Employee

• Tech Support

  • Jul 2009 - Oct 2009



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Assistant Store Manager

  • Feb 2004 - Mar 2009

  •Managed a staff of 43 individuals and was responsible for their career development and mentorship. •Set schedules and goals for my staff to ensure that our store would be profitable •Improved the first and last impressions to make sure we maintained high customer satisfaction. •Instilled positive morale to ensure all associates maintained a high energy level, excellent customer service, utmost professionalism and teamwork in order to make the store successful. •Led by example and set standards for sales team by continually exceeding personal goals and receiving top company recognitions. •Trained, coached and led team to meet and exceed all sales goals. •Tracked staff productivity and ensured future success of underperforming employees by discussing current numbers and setting realistic goals. •Implemented a program for all underperforming employees that consisted of self performance evaluations, manager evaluations, peer evaluations, and one-on-one coaching.

• Entertainment Manager

  • Feb 2007 - Aug 2007

  •Trained and developed a staff of 6 to increase sales activity•Led team by example to increase up- sale production. •Coached staff on how to overcome customer objections by selling to a process called G.R.E.A.T.•Educated the staff on how to increase and read Gross Margin. •Tracked staff productivity and ensured future success of underperforming employees by discussing current numbers and setting realistic goals. •Implemented a program for all underperforming employees that consisted of self performance evaluations, manager evaluations, peer evaluations, and one-on-one coaching.

• Delievery and Installation Manager

  • Mar 2006 - Feb 2007

  •Planned daily routes and called customers with time estimates. •Delivered and installed TV’s and Home Theater equipment in customer homes.•Trained and educated new customers on how to work their new equipment and didn’t leave until customer satisfaction was met.•DOT certified.



KB Toys

• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • Sep 2003 - Feb 2004

  •Managed as many as 20 associates while developing and training them to better themselves •In charge of creating weekly schedules and set the store to POG •Trained associates on how to present store with hot items to draw traffic in our store. •Maintained the inventory of the store and responsible for all store theft and customer issues. •Managed as many as 20 associates while developing and training them to better themselves •In charge of creating weekly schedules and set the store to POG •Trained associates on how to present store with hot items to draw traffic in our store. •Maintained the inventory of the store and responsible for all store theft and customer issues.