Experience

General Board of Global Ministries

• United States
• Religious Institutions
• 200 - 300 Employee

• IT Support Specialist

  • Apr 2019 - Present



Ford Audio-Video

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Audio Video Technician/Support

  • Jan 2017 - Present



Novitex Enterprise Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Audio Visual Tech

  • Aug 2012 - Present

  Operate and maintain A/V equipment i.e. Projectors, DVD, Audio board. Operate and maintain A/V equipment i.e. Projectors, DVD, Audio board.



N/A

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• N/A

  • 2018 - May 2023



Leading The Way with Dr. Michael Youssef

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Helpdesk Technician

  • Apr 2009 - Oct 2009

  Updated and monitored the SharePoint help desk queue. Prioritize task and escalated problems to the Systems Administrator as needed Regularly performed software updates and patches for desktop and laptop , also ran routine manual "Malware Bytes" scans on all PC's Provided end-user support, problem resolution over local and remote users (remote desktop). Preparing monthly work status report and updating technology specific documents Responsible for minor hardware repair for PC and MAC peripherals and inventory control Show less



Scientific Games

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Computer Operator

  • May 2008 - Oct 2008

  Operated and monitored day to day operations of real-time transaction based financial systems. Performed system level and Database backups Analyzed system performance Troubleshooting retailer terminal, communication problems and system faults Escalated system faults to upper management Operated and monitored day to day operations of real-time transaction based financial systems. Performed system level and Database backups Analyzed system performance Troubleshooting retailer terminal, communication problems and system faults Escalated system faults to upper management



SUNESIS CONSULTING GROUP INC

• Help Desk Support Technician/ Consultant

  • Jul 2007 - Jul 2008

  Responsible for Network and PC troubleshooting, Windows 2003 Server Management Preparing monthly work status report and updating technology specific documents Windows administration duties that included creation and completion of scope of work, end user support, Active Directory user and groups management, mapping drives and configuration and management of MS Outlook Responsible for network virus protection using Sophos and Norton Configuration of Larson Davis Blaze IR software Responsible for Network and PC troubleshooting, Windows 2003 Server Management Preparing monthly work status report and updating technology specific documents Windows administration duties that included creation and completion of scope of work, end user support, Active Directory user and groups management, mapping drives and configuration and management of MS Outlook Responsible for network virus protection using Sophos and Norton Configuration of Larson Davis Blaze IR software