Brandon A. Owens, Sr., Ph.D.
Provost & Vice President of Academic Affairs at Wilberforce University- Claim this Profile
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Bio
Credentials
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Online Course Development and Instruction
Alabama State UniversityJul, 2015- Oct, 2024 -
Social-Behavioral-Educational Research
CITI Program, A Division of BRANYOct, 2016- Oct, 2024
Experience
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Wilberforce University
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United States
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Higher Education
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100 - 200 Employee
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Provost & Vice President of Academic Affairs
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Jul 2023 - Present
● Serves as Chief Academic Officer of the University. ● Actively participates in Cabinet and assists the President and other senior managers in achieving priority institutional objectives identified in the college’s Strategic Plan. ● Develops, implements, regularly updates, and ensures the success of the Academic Master Plan. ● Ensures the University offers an inclusive environment that celebrates and promotes understanding and respect within a diverse student body, staff, and… Show more ● Serves as Chief Academic Officer of the University. ● Actively participates in Cabinet and assists the President and other senior managers in achieving priority institutional objectives identified in the college’s Strategic Plan. ● Develops, implements, regularly updates, and ensures the success of the Academic Master Plan. ● Ensures the University offers an inclusive environment that celebrates and promotes understanding and respect within a diverse student body, staff, and community. ● Supports mutually beneficial partnerships between the University and business/industry, non-profit organizations, and other educational institutions in cooperation with Advancement. ● Maintains compliance with the terms of contracts with employee bargaining units; participates in the negotiating process by assisting in the formation of negotiating strategy, formulating proposals and counterproposal, and advocating management’s position. ● Actively represents the University on boards of selected community, state and business organizations. ● Works closely with the Student Affairs, Finance & Operations, and Advancement divisions to ensure compliance with all Board policies, University regulations, and standard operating procedures. ● Engages in continuous assessment to ensure optimization of the University’s operations. ● Oversees the preparation and monitoring of division budgets, maximizing available University resources. Seeks opportunities to contain or reduce operating costs and to increase revenues. ● Ensures the adequate supervision of staff, including making hiring recommendations, providing mentoring and professional development, evaluating work performance, and coaching to improve performance. Show less ● Serves as Chief Academic Officer of the University. ● Actively participates in Cabinet and assists the President and other senior managers in achieving priority institutional objectives identified in the college’s Strategic Plan. ● Develops, implements, regularly updates, and ensures the success of the Academic Master Plan. ● Ensures the University offers an inclusive environment that celebrates and promotes understanding and respect within a diverse student body, staff, and… Show more ● Serves as Chief Academic Officer of the University. ● Actively participates in Cabinet and assists the President and other senior managers in achieving priority institutional objectives identified in the college’s Strategic Plan. ● Develops, implements, regularly updates, and ensures the success of the Academic Master Plan. ● Ensures the University offers an inclusive environment that celebrates and promotes understanding and respect within a diverse student body, staff, and community. ● Supports mutually beneficial partnerships between the University and business/industry, non-profit organizations, and other educational institutions in cooperation with Advancement. ● Maintains compliance with the terms of contracts with employee bargaining units; participates in the negotiating process by assisting in the formation of negotiating strategy, formulating proposals and counterproposal, and advocating management’s position. ● Actively represents the University on boards of selected community, state and business organizations. ● Works closely with the Student Affairs, Finance & Operations, and Advancement divisions to ensure compliance with all Board policies, University regulations, and standard operating procedures. ● Engages in continuous assessment to ensure optimization of the University’s operations. ● Oversees the preparation and monitoring of division budgets, maximizing available University resources. Seeks opportunities to contain or reduce operating costs and to increase revenues. ● Ensures the adequate supervision of staff, including making hiring recommendations, providing mentoring and professional development, evaluating work performance, and coaching to improve performance. Show less
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Founder, President, and Chief Executive Officer
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Jan 2021 - Present
● Responsible for the overall leadership and strategic plan of the organization. ● Establish short and long-term goals, plans, and strategies for the company. ● Update and revise plans to increase profitability. ● Manage the overall operations and resources of the company. ● Create and maintain relationships with the community and professional organizations to encourage business investments ● Responsible for the overall leadership and strategic plan of the organization. ● Establish short and long-term goals, plans, and strategies for the company. ● Update and revise plans to increase profitability. ● Manage the overall operations and resources of the company. ● Create and maintain relationships with the community and professional organizations to encourage business investments
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Alabama Agricultural and Mechanical University
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United States
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Higher Education
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400 - 500 Employee
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Director and Associate Professor | J. F. Drake LRC | State Black Archives
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Jan 2023 - Jul 2023
●Provide leadership and management for the advancement and application of technology with the J. F. Drake Memorial Learning Resources Center (LRC) by providing advice, strategic direction, and implementation of information technology to support the mission of the University Libraries. ●Serve as Director of the State Black Archives Research Center and Museum and maintain a commitment to the preservation and promotion of African American history and resources in the State of Alabama. ●Set… Show more ●Provide leadership and management for the advancement and application of technology with the J. F. Drake Memorial Learning Resources Center (LRC) by providing advice, strategic direction, and implementation of information technology to support the mission of the University Libraries. ●Serve as Director of the State Black Archives Research Center and Museum and maintain a commitment to the preservation and promotion of African American history and resources in the State of Alabama. ●Set priorities, initiate new projects, and issue directives regarding information systems services. ●Participate in the development, implementation, and maintenance of policies, objectives, short- and long-range planning; develop tracking and evaluation programs to assist in accomplishment of established goals. ●Design, establish, and maintain an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruit, employ, train, supervise, and evaluate unit staff. ●Collaborate with other universities and colleges, within state and region, to create partnerships and facilitate cooperative projects. ●Develop and manage annual budgets for the organization and perform periodic cost and productivity analyses. ●Collaborate with other department heads and branch library directors to plan and implement technology solutions in collection development, public services and outreach, and technical services areas. ●Develop, launch, and evaluate library-wide long-range and short-range technology plans. ●Collaborate with campus community groups and institutions to create partnerships and facilitate cooperative projects. ●Participate as a member of management team in planning, problem resolution, and reviewing department performance. ●Develop annual operating budget and provide fiscal direction for the unit. ●Develop standards and processes for digital archiving and associated technologies. Show less ●Provide leadership and management for the advancement and application of technology with the J. F. Drake Memorial Learning Resources Center (LRC) by providing advice, strategic direction, and implementation of information technology to support the mission of the University Libraries. ●Serve as Director of the State Black Archives Research Center and Museum and maintain a commitment to the preservation and promotion of African American history and resources in the State of Alabama. ●Set… Show more ●Provide leadership and management for the advancement and application of technology with the J. F. Drake Memorial Learning Resources Center (LRC) by providing advice, strategic direction, and implementation of information technology to support the mission of the University Libraries. ●Serve as Director of the State Black Archives Research Center and Museum and maintain a commitment to the preservation and promotion of African American history and resources in the State of Alabama. ●Set priorities, initiate new projects, and issue directives regarding information systems services. ●Participate in the development, implementation, and maintenance of policies, objectives, short- and long-range planning; develop tracking and evaluation programs to assist in accomplishment of established goals. ●Design, establish, and maintain an organizational structure and staffing to effectively accomplish the organization's goals and objectives; recruit, employ, train, supervise, and evaluate unit staff. ●Collaborate with other universities and colleges, within state and region, to create partnerships and facilitate cooperative projects. ●Develop and manage annual budgets for the organization and perform periodic cost and productivity analyses. ●Collaborate with other department heads and branch library directors to plan and implement technology solutions in collection development, public services and outreach, and technical services areas. ●Develop, launch, and evaluate library-wide long-range and short-range technology plans. ●Collaborate with campus community groups and institutions to create partnerships and facilitate cooperative projects. ●Participate as a member of management team in planning, problem resolution, and reviewing department performance. ●Develop annual operating budget and provide fiscal direction for the unit. ●Develop standards and processes for digital archiving and associated technologies. Show less
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Fisk University
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United States
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Higher Education
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200 - 300 Employee
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Assistant Professor Of History
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Jul 2022 - Jan 2023
● Develops and designs curriculum plans to foster student learning, stimulate class discussions, and ensures student engagement ● Collaborates with and supports colleagues regarding research interests and co-curricular activities ● Select and compile tests, assignments, and discussion exercises that permit measurement of performance relative to standardized learning objectives
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Dean of the Library
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Aug 2021 - Jan 2023
● Administer, supervise, and plan for the library by creating a shared vision that promotes the university’s mission. ● Acquire and organize information in various forms that support the overall curriculum and mission of Fisk University. ● Collaborate with faculty to actively promote infusion of information literacy concepts and skills into the curriculum. ● Develop and promote new initiatives, equipment, emerging technologies, and programs for the… Show more ● Administer, supervise, and plan for the library by creating a shared vision that promotes the university’s mission. ● Acquire and organize information in various forms that support the overall curriculum and mission of Fisk University. ● Collaborate with faculty to actively promote infusion of information literacy concepts and skills into the curriculum. ● Develop and promote new initiatives, equipment, emerging technologies, and programs for the library. ● Develop and maintain collaborative agreements with area libraries and beyond. ● Maintain and responsible for the library’s budget, facilities, space planning and the implementation of technology and its infrastructure. ● Enhance existing programs through proposal writing and solicitation of external funding. Lead, supervise, and evaluate library faculty and staff, as specified by the university. ● Maintain commitment to the preservation and promotion of African American resources in Special Collections. ● Sustain personal professional development and supports staff continuing education opportunities through workshops, conferences, and online educational programs. ● Serve on the Deans’ Council and other academic committees. ● Serve as chair of the Library Council.
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Acting Provost and Associate Vice President for Academic Affairs
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Jul 2022 - Aug 2022
● As the Acting Provost and Vice President for Academic Affairs, I reported directly to the President, oversaw, and provided leadership for all academic operations, as well as the operations of the Registrar’s Office, Sponsored Research and Programs, Trio Programs, and the John Lewis Center for Social Justice at Fisk University. Successfully hosted the 2022 Fall Faculty & Staff Institute, the 2022 Opening Convocation, and launched the 2022- 2023 academic year with a record… Show more ● As the Acting Provost and Vice President for Academic Affairs, I reported directly to the President, oversaw, and provided leadership for all academic operations, as well as the operations of the Registrar’s Office, Sponsored Research and Programs, Trio Programs, and the John Lewis Center for Social Justice at Fisk University. Successfully hosted the 2022 Fall Faculty & Staff Institute, the 2022 Opening Convocation, and launched the 2022- 2023 academic year with a record 1,053 students – the highest enrollment at Fisk University since 1979.
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Assistant Vice President for Academic Affairs
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Jan 2022 - Jul 2022
● Assist the Provost and Vice President for Academic Affairs in providing leadership of academic programs and academic support services, as well as having primary responsibility for certain academic functions. ● Provide leadership and support to assigned educational/administrative support units in matters of academic strategy, exploring, developing, launching, and sustaining educational initiatives consistent with the university’s mission. ● Represent the Office of Academic Affairs on key… Show more ● Assist the Provost and Vice President for Academic Affairs in providing leadership of academic programs and academic support services, as well as having primary responsibility for certain academic functions. ● Provide leadership and support to assigned educational/administrative support units in matters of academic strategy, exploring, developing, launching, and sustaining educational initiatives consistent with the university’s mission. ● Represent the Office of Academic Affairs on key university planning, technology, and curriculum committees. ● Work directly with deans, directors, faculty, and students to assess, revise, and develop academic programs and services. ● Provide support for faculty, administrative, and staff development and professional growth. ● Provide support and coordination assisting with the ongoing review of accreditation processes; report writing and review; supporting site visit teams; provide guidance, advice, and coaching to those responsible for accreditation.
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Adjunct Lecturer, History & Humanities
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Aug 2019 - Jul 2022
● Select and compile tests, assignments, and discussion exercises that permit measurement of performance relative to standardized learning objectives ● Coordinate course and curriculum with academic department chair ● Facilitate class instruction ● Evaluate student performance ● Submit grades for assignments, exams, and course completion
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Director Of Library Services
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Jul 2020 - Aug 2021
● Administers, supervises, and plans for the library by creating a shared vision that promotes the university’s mission ● Collaborates with faculty to actively promote infusion of information literacy concepts and skills into the curriculum ● Develops and promotes new initiatives, equipment, emerging technologies and programs for the library ● Develops and maintains collaborative agreements with area libraries and beyond ● Maintains and is responsible for the library’s budget… Show more ● Administers, supervises, and plans for the library by creating a shared vision that promotes the university’s mission ● Collaborates with faculty to actively promote infusion of information literacy concepts and skills into the curriculum ● Develops and promotes new initiatives, equipment, emerging technologies and programs for the library ● Develops and maintains collaborative agreements with area libraries and beyond ● Maintains and is responsible for the library’s budget, facilities, space planning and the implementation of technology and its infrastructure ● Enhances existing programs through proposal writing and solicitation of external funding ● Leads, supervises, and evaluates library faculty and staff, as specified by the university ● Maintains commitment to the preservation and promotion of African American resources in Special Collections ● Sustains personal professional development and supports staff continuing education opportunities through workshops, conferences, and online educational programs
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Assistant Librarian for Technical Services
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Oct 2019 - Jun 2020
● Provide leadership, management, direction, and oversight for all aspects of technical services including, cataloging, serials and collection development, binding, and book repair ● Supervise technical services staff, student workers, and volunteers ● Select materials and manage the library collection to give students access to library resources needed to attain educational objectives ● Integrate emerging technologies in technical services, especially cataloging tools ● Oversee… Show more ● Provide leadership, management, direction, and oversight for all aspects of technical services including, cataloging, serials and collection development, binding, and book repair ● Supervise technical services staff, student workers, and volunteers ● Select materials and manage the library collection to give students access to library resources needed to attain educational objectives ● Integrate emerging technologies in technical services, especially cataloging tools ● Oversee software updates, system backups, upgrades, and other information technology issues ● Perform ongoing analysis of community needs and modify services, collections, and programs accordingly ● Maintain library materials budget records and appropriate statistics ● Participate in library projects, including collection assessment, material weeding, Web page maintenance, and information literacy ● Serve on library and institutional committees
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Library Technical Assistant
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Apr 2017 - Oct 2019
● Assist with collection development, cataloging, interlibrary loan, processing, and preservation of materials ● Assist in Access Services as needed, particularly at the circulation desk and in instruction in use of the online catalog ● Receive and/or check in all library materials, excluding some manuscripts and archives ● Handle all interlibrary borrowing and lending of materials ● Prepare statistical reports, create lists, and develop communications for electronic… Show more ● Assist with collection development, cataloging, interlibrary loan, processing, and preservation of materials ● Assist in Access Services as needed, particularly at the circulation desk and in instruction in use of the online catalog ● Receive and/or check in all library materials, excluding some manuscripts and archives ● Handle all interlibrary borrowing and lending of materials ● Prepare statistical reports, create lists, and develop communications for electronic distribution ● Download monthly files from bibliographic database and upload into online catalog ● Assist in identifying and reporting needed facilities repairs ● Repair damaged books and materials ● Assist with cleaning, digitization, and rehousing of historic photographs and other multimedia ● Assist with room set-up for information literacy sessions and public programming ● Collect data and upload library and archives environmental monitoring files ● Handle all outgoing and incoming mail ● Engage in scholarly activities, provide services to the University, the community and the profession
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Middle Tennessee State University (MTSU)
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United States
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Higher Education
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700 & Above Employee
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Graduate Research Assistant
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Aug 2017 - Nov 2020
• Assist with historical research • Assist with survey and assessment of historic sites • Prepare articles, reports, and presentations • Assist in the preparation of exhibits • Assist with the identification, preservation, and interpretation of historic properties • Assist with historical research • Assist with survey and assessment of historic sites • Prepare articles, reports, and presentations • Assist in the preparation of exhibits • Assist with the identification, preservation, and interpretation of historic properties
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Alabama State University
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United States
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Higher Education
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700 & Above Employee
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Assistant Professor - Access Services/Cultural Heritage Manager
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2016 - 2017
• Served as assistant to the Director of the National Center for the Study of Civil Rights and African-American Culture (National Center) and other museum projects under the direct supervision of the Library Dean • Coordinated construction of $5 million interpretive center for the Selma to Montgomery National Historic Trail on the campus of Alabama State University • Wrote a collaborative grant to develop an exhibit design plan for the Nat King Cole House Museum and served as the Project… Show more • Served as assistant to the Director of the National Center for the Study of Civil Rights and African-American Culture (National Center) and other museum projects under the direct supervision of the Library Dean • Coordinated construction of $5 million interpretive center for the Selma to Montgomery National Historic Trail on the campus of Alabama State University • Wrote a collaborative grant to develop an exhibit design plan for the Nat King Cole House Museum and served as the Project Director/Principal Investigator for its $25,000 award from the Institute of Museum and Library Services (IMLS) • Managed services for the division of archives and cultural heritage to include the management of access services for print multimedia, digital archives and public history centers within the division • Assisted the archivist in university archives, special collections, museums, and cultural heritage programs • Marketed archival services to the community and assisted with the development of library and museum web pages • Provided document delivery, electronic services and other general access services for all archival and cultural heritage departments • Hosted public history and cultural programs in conjunction with the archivist to achieve institutional goals and objectives • Managed digitization activities of the division by providing online access to archival and museum information/collections • Trained and supervised staff in planning, organizing, coordinating and measuring of work activities in the National Center • Provided curatorial services and exhibition services within the department and to other departments/museum programs • Engaged in scholarly activities, provided services to the University, the community and the profession Show less • Served as assistant to the Director of the National Center for the Study of Civil Rights and African-American Culture (National Center) and other museum projects under the direct supervision of the Library Dean • Coordinated construction of $5 million interpretive center for the Selma to Montgomery National Historic Trail on the campus of Alabama State University • Wrote a collaborative grant to develop an exhibit design plan for the Nat King Cole House Museum and served as the Project… Show more • Served as assistant to the Director of the National Center for the Study of Civil Rights and African-American Culture (National Center) and other museum projects under the direct supervision of the Library Dean • Coordinated construction of $5 million interpretive center for the Selma to Montgomery National Historic Trail on the campus of Alabama State University • Wrote a collaborative grant to develop an exhibit design plan for the Nat King Cole House Museum and served as the Project Director/Principal Investigator for its $25,000 award from the Institute of Museum and Library Services (IMLS) • Managed services for the division of archives and cultural heritage to include the management of access services for print multimedia, digital archives and public history centers within the division • Assisted the archivist in university archives, special collections, museums, and cultural heritage programs • Marketed archival services to the community and assisted with the development of library and museum web pages • Provided document delivery, electronic services and other general access services for all archival and cultural heritage departments • Hosted public history and cultural programs in conjunction with the archivist to achieve institutional goals and objectives • Managed digitization activities of the division by providing online access to archival and museum information/collections • Trained and supervised staff in planning, organizing, coordinating and measuring of work activities in the National Center • Provided curatorial services and exhibition services within the department and to other departments/museum programs • Engaged in scholarly activities, provided services to the University, the community and the profession Show less
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Dexter Avenue King Memorial
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United States
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Travel Arrangements
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1 - 100 Employee
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Director Of Tourism
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2016 - 2017
• Directed the Dexter Avenue King Memorial Baptist Church and Parsonage Museums' operations to include development, education, public programming, finance, external communications, and staffing • Increased sales revenue by fifty percent (50%) in the first ninety (90) days and generated over $150K in sales in one year • Served as spokesperson and chief advocate for the museum • Established strong partnerships with church members under Martin Luther King, Jr.'s pastorate and the local… Show more • Directed the Dexter Avenue King Memorial Baptist Church and Parsonage Museums' operations to include development, education, public programming, finance, external communications, and staffing • Increased sales revenue by fifty percent (50%) in the first ninety (90) days and generated over $150K in sales in one year • Served as spokesperson and chief advocate for the museum • Established strong partnerships with church members under Martin Luther King, Jr.'s pastorate and the local community • Managed, secured and maintained the property and facilities of the Church and Parsonage Museums, as well as collections held for public exhibition • Managed and led the full-time staff, part-time staff, volunteers, and consultants • Directed the overall development of public relations and marketing initiatives • Partnered with State of Alabama Tourism Department and marketing organizations to increase local, statewide, national and international awareness of the museums • Developed an effective communications plan, including social media, to raise the profile of the museum Show less • Directed the Dexter Avenue King Memorial Baptist Church and Parsonage Museums' operations to include development, education, public programming, finance, external communications, and staffing • Increased sales revenue by fifty percent (50%) in the first ninety (90) days and generated over $150K in sales in one year • Served as spokesperson and chief advocate for the museum • Established strong partnerships with church members under Martin Luther King, Jr.'s pastorate and the local… Show more • Directed the Dexter Avenue King Memorial Baptist Church and Parsonage Museums' operations to include development, education, public programming, finance, external communications, and staffing • Increased sales revenue by fifty percent (50%) in the first ninety (90) days and generated over $150K in sales in one year • Served as spokesperson and chief advocate for the museum • Established strong partnerships with church members under Martin Luther King, Jr.'s pastorate and the local community • Managed, secured and maintained the property and facilities of the Church and Parsonage Museums, as well as collections held for public exhibition • Managed and led the full-time staff, part-time staff, volunteers, and consultants • Directed the overall development of public relations and marketing initiatives • Partnered with State of Alabama Tourism Department and marketing organizations to increase local, statewide, national and international awareness of the museums • Developed an effective communications plan, including social media, to raise the profile of the museum Show less
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Staff Associate
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2014 - 2016
• Reported directly through the Access Services Cultural Heritage Manager for the National Center for the Study of Civil Rights and African-American Culture to the Center's Director in coordinating the day-to-day work of the Center • Assisted in the development of public programs and assisted in carrying out the work required to host public programs • Assisted in the management of the National Center's office, including the customer service requirements to ensure that visitors of the… Show more • Reported directly through the Access Services Cultural Heritage Manager for the National Center for the Study of Civil Rights and African-American Culture to the Center's Director in coordinating the day-to-day work of the Center • Assisted in the development of public programs and assisted in carrying out the work required to host public programs • Assisted in the management of the National Center's office, including the customer service requirements to ensure that visitors of the Center were served • Assisted in the preparation of planning activities to include the preparation of goals and objectives needed to carry out the mission of the Center • Prepared monthly reports, statistical reports, and other publications to assess the work of the Center • Assisted in the preparation of publicity materials, including newsletters, brochures, invitations and other correspondence to patrons and visitors of the Center • Assisted in grant writing and other fundraising activities • Assisted with conducting tours and lecture series as scheduled, including preparing presentations and assisted in facility setup • Served on various library committees and performed other duties as assigned Show less • Reported directly through the Access Services Cultural Heritage Manager for the National Center for the Study of Civil Rights and African-American Culture to the Center's Director in coordinating the day-to-day work of the Center • Assisted in the development of public programs and assisted in carrying out the work required to host public programs • Assisted in the management of the National Center's office, including the customer service requirements to ensure that visitors of the… Show more • Reported directly through the Access Services Cultural Heritage Manager for the National Center for the Study of Civil Rights and African-American Culture to the Center's Director in coordinating the day-to-day work of the Center • Assisted in the development of public programs and assisted in carrying out the work required to host public programs • Assisted in the management of the National Center's office, including the customer service requirements to ensure that visitors of the Center were served • Assisted in the preparation of planning activities to include the preparation of goals and objectives needed to carry out the mission of the Center • Prepared monthly reports, statistical reports, and other publications to assess the work of the Center • Assisted in the preparation of publicity materials, including newsletters, brochures, invitations and other correspondence to patrons and visitors of the Center • Assisted in grant writing and other fundraising activities • Assisted with conducting tours and lecture series as scheduled, including preparing presentations and assisted in facility setup • Served on various library committees and performed other duties as assigned Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Supervisor
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2002 - 2014
• Coached, motivated, and inspired team members to achieve and exceed performance results • Led a team of 15 to 20 representatives to offer differentiated customer service; ranked #1 out of 30 customer service teams on multiple occasions • Demonstrated strong interpersonal, time management, and multi-tasking skills • Quickly adapted to change and modeled a positive, can-do attitude of service • Developed team members to reach career and organizational goals • Responsible for… Show more • Coached, motivated, and inspired team members to achieve and exceed performance results • Led a team of 15 to 20 representatives to offer differentiated customer service; ranked #1 out of 30 customer service teams on multiple occasions • Demonstrated strong interpersonal, time management, and multi-tasking skills • Quickly adapted to change and modeled a positive, can-do attitude of service • Developed team members to reach career and organizational goals • Responsible for building effective working relationships, making sound decisions, successfully made changes, initiated action and achieved results Show less • Coached, motivated, and inspired team members to achieve and exceed performance results • Led a team of 15 to 20 representatives to offer differentiated customer service; ranked #1 out of 30 customer service teams on multiple occasions • Demonstrated strong interpersonal, time management, and multi-tasking skills • Quickly adapted to change and modeled a positive, can-do attitude of service • Developed team members to reach career and organizational goals • Responsible for… Show more • Coached, motivated, and inspired team members to achieve and exceed performance results • Led a team of 15 to 20 representatives to offer differentiated customer service; ranked #1 out of 30 customer service teams on multiple occasions • Demonstrated strong interpersonal, time management, and multi-tasking skills • Quickly adapted to change and modeled a positive, can-do attitude of service • Developed team members to reach career and organizational goals • Responsible for building effective working relationships, making sound decisions, successfully made changes, initiated action and achieved results Show less
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Education
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2017 - 2020
Middle Tennessee State University (MTSU)
Doctor of Philosophy - PhD, Public History -
2017 - 2019
Middle Tennessee State University (MTSU)
Master of Library Science - MLS -
2008 - 2013
Alabama State University
Master of Arts - MA, History -
Fisk University
Bachelor of Arts - BA, History
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