Vice President Rental Management

• Sep 2021 - Present

General Manager

• Aug 2019 - Sep 2021

Manager of Customer Experience

• Apr 2018 - Aug 2019

REGIONAL CHAMPION 2019. With a strong presence in Toronto, Ontario, with more than 80,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD has won countless awards related to the environment, customer satisfaction and diversity. I have had the opportunity to work in 3 majour districts (Markham, Durham and Scarborough North, Ajax, Pickering) and two regions (Greater Toronto Region, now Metro East and Ontario North East). I have been with TD Bank for over 4 years and through my passions and dedication, I have been able to achieve my most recent position as a Manager of Customer Experience.Built and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed. Coaching, developing and mentoring frontline and advice team to improve their brand, leadership and performance.Handle daily branch administrative duties and support frontline staff to maintain a professional environment in line with marketing and regulatory guidelines.Coach the team to provide legendary customer experiences, instill confidence in them to elevate customer advice and meet more customer needs. During the ‘Future Ready’ launch, I was able to influence my team through this organizational change. Establish and promote relationships with TD partners to effectively increase overall branch performance.Illustrate my dedication to operations excellence by leading a branch on my own and elevating from 4th to 1st quartile in performance.Apply on a regular basis a fundamental and consistent approach towards risk management which ensures the protection and integrity of the TD brand. Promote TD’s inclusivity initiative by being the LGBTQ+ Lead for Durham District.

Financial Advisor

• Feb 2017 - Mar 2018

REGIONAL CHAMPION 2018.Recipient of multiple awards including Highest Mutual Fund Sales and Highest Credit Protection Widgets.Developed a significant understanding of complex credit, specifically real estate lending and investment knowledge. Provided legendary service experience by exceeding customer expectations and provide sound financial advice, developed ongoing relationships with my clients, peers, management and executives. Contributed significantly to the branch objective for Operational Excellence by adhering to credit compliance, audit and ROA visits, mutual fund compliance and non credit losses.

Customer Service Representative/Financial Service Representative

• Jan 2015 - Feb 2017

Created a stronger presence of lobby leadership to drive TD's customer experience brand. Exceeded professional/personal development objectives by utilizing learning maps and external courses as required. Developed a `Financially Fit Savings Plan` to promote customer engagement in financial education. Lead numerous charitable campaigns including TD Friends of the Environment Foundation and Children's Miracle Network.Performed opening and closing procedures of the branch by processing foreign currency orders, balancing nightly cash, identifying discrepancies and reconciling errors while adhering to strict audit compliance policies and procedures.

Project Management Assistant - Land Development

• May 2014 - Nov 2014

Professional management of confidential information, undertaking elements of research and analysis and coordinated the development of financial and project reports. Reviewed and analyzed Official Plan Amendments, Class Environmental Assessments, Master Servicing Plans, Site Plan Submissions and new policies for multiple developments. Working knowledge and understanding of surrounding developments approvals and trends as part of the due diligence process in order to help make decisions on property acquisition. Supported the analysis and assessment of projects in the development of project plans, specifications and schedules. Utilized project management create, update and maintain project schedules. Assisted with the execution of deliverables within budget and as per approved project plan.