Experience

PS Solutions

• United States
• Software Development
• 1 - 100 Employee

• Project Manager/Technical BA

  • Feb 2021 - Present

  Assist in Development calendar upkeep to better track upcoming timelines/events for the teamScreen and approve/request changes for pull requests for all tickets in each SprintEnsure team members are given adequate information to perform development then provide the information if it is not availableEnsure quality of Releases by closely monitoring all tickets completed, testing, and deployment of the code during each SprintProvide guidance and training to the development team and end users where neededProvide open communication of updates and needs to team members and client personnelEnsure all meetings involving the team or project involve the correct personnelEnsure Sprints and development are being completed on scheduleGroom Sprints to accurately represent the clients' wants/needs correctlyRegularly meet with client to understand current and future development wants/needsCreate/Proof tickets for developers/client to work onMeet with Team on daily standup to address any issues development related or otherwiseOversee and manage scope, timeline, quality, goals, and deliverables that support business goalsFacilitate discussions, decision making, and conflict resolutionCoordinate activities with other teams across the projectCreate and maintain supporting documentation where applicableWrite, run, and maintain ad hoc information gathering/reporting

• QA Lead

  • Oct 2020 - Feb 2021

  Oversaw testing of code for all pieces of the current project Continued running test cyclesTrained newly hired employees on the use of the productPublished code to test environment and other deployment slotsOversaw the creation of new tests as well as writing accompanying SQL scripts to make testing more efficientScreened incoming tickets to determine priority and recreation steps in order to write tests for themWrote tests for completed tickets in the current Sprint

• Junior Software Developer

  • Aug 2020 - Oct 2020

  Main focus: QA tested for code Releases and experimental builds and writing/running extensive amounts of testsWrote Selenium tests to automate as much testing as possible

• Quality Assurance Intern

  • Jun 2020 - Aug 2020

  Screened tickets from clients and developersRan full regression testsRan smaller, targeted, test cycles, and created tickets for bugs discovered in testing



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair Associate

  • Jan 2020 - Jul 2020

  Completed hardware and software fixes for client devicesBacked up, transferred, and maintained client data on server until hold time is reachedInstalled new hardware in client devicesCleaned client devices both internally and externallyRemoved malware and install anti-virusRecovered deleted filesKept client informed of repair progress via workflow and automated messaging Completed hardware and software fixes for client devicesBacked up, transferred, and maintained client data on server until hold time is reachedInstalled new hardware in client devicesCleaned client devices both internally and externallyRemoved malware and install anti-virusRecovered deleted filesKept client informed of repair progress via workflow and automated messaging



ARROW LAND SOLUTIONS, LLC

• United States

• Information Technology Support Specialist

  • Jan 2020 - Jun 2020

  Setup new devices, in-office network troubleshooting, help desk support for employees, and light database development Setup new devices, in-office network troubleshooting, help desk support for employees, and light database development



Best Buy

• Retail
• 700 & Above Employee

• Asset Protection Specialist

  • May 2019 - Jan 2020

  Monitored store and Customers to ensure all employees and Customers were safeAttempted to deter shoppers from stealing productsTrained employees on all equipment SOPCertified employees on safe equipment usage within SOP guidelinesStudied/memorized emergency SOPsWrote reports for stolen product Monitored store and Customers to ensure all employees and Customers were safeAttempted to deter shoppers from stealing productsTrained employees on all equipment SOPCertified employees on safe equipment usage within SOP guidelinesStudied/memorized emergency SOPsWrote reports for stolen product



ARROW Land Solutions, LLC

• Receptionist

  • Mar 2018 - Jun 2018

  Completed Administrative tasksScanned documentsOrganized filesCreated mailing labelsMailed packagesAnswered phonesTook messages and follow up with employeesTracked in-office and out-of-office employees via the employee calendarManaged mailing databasesStocked printers and copiersTroubleshot printers, copiers, scanners, etc.Setup telecom meetings Completed Administrative tasksScanned documentsOrganized filesCreated mailing labelsMailed packagesAnswered phonesTook messages and follow up with employeesTracked in-office and out-of-office employees via the employee calendarManaged mailing databasesStocked printers and copiersTroubleshot printers, copiers, scanners, etc.Setup telecom meetings



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Representative

  • Jun 2017 - May 2018

  Assisted customers with technical issues pertaining to their cable service Scheduled technician visits to resolve technical issues, if necessaryData entry/thoroughly documented all calls Assisted customers with technical issues pertaining to their cable service Scheduled technician visits to resolve technical issues, if necessaryData entry/thoroughly documented all calls



Altoona Area School District

• Education Administration Programs
• 100 - 200 Employee

• Assistant Network Administrator

  • Aug 2015 - Jul 2016

  Created and maintained inventory system in Excel for all devices on campusBasic monitoring of rack mounted servers and 200 access pointsBasic usage of Meraki mobile device managementUnboxed, configured, and engraved all newly acquired iPads, laptops, workstationsImaged machines using Symantec GhostCastWorked with end users to resolve issues with devicesTrained end users on proper equipment usageA/V troubleshooting on smartboard setupsPerformed laptop hardware repair