Compliance Administrator

• May 2022 - Present

Implementation Specialist

• Jul 2019 - May 2022

Sales Executive Assistant

• Apr 2017 - Jul 2019

Manager

• Jun 2016 - Apr 2017

• Managed a team of over 50 employees across multiple departments.• Evaluated employee performance monthly, set goals, and developed training workshops to help staff meet their goals.• Interviewed, hired, and trained new staff, including New Hire Orientation.• Resolved all customer issues and complaints, including helping anxious students acclimate to the class, creatively problem solving when we had overbooked classes, and handling Accounts Receivable disputes.

Policy & Procedure Manager

• Jan 2013 - Apr 2017

• Audited individual expense reports and handled any discrepancies.• Ensured that all policies and procedures are streamlined and that each franchise location is following the same standard processes.• Prepared budget reports for quarterly revenue and enrollment goals, past due accounts, and payroll hours for all 7 stores.

Assistant Manager

• Jan 2012 - May 2016

• Supported the General Manager with tasks, such as hiring and training new staff, overseeing schedules, and resolving customer issues.• Created and maintained a front desk task list that outlined each staff member’s responsibilities, including any special projects.• Organized and ran training workshops based on the needs of the department.

Customer Service Representative

• Oct 2009 - Jan 2012

• Part of the initial Customer Service team when the store first opened.• Increased sales by surpassing daily and weekly sales goals.• Responsible for following up and collecting on all past due accounts.• Resolved conflicts and issues with members, while relying on a Manager as a last resort.