Brandi Richards
Table Game Supervisor at Casino Woodbine- Claim this Profile
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Topline Score
Bio
Credentials
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Customer Service Excellence
My IBTFeb, 2020- Sep, 2024 -
Health & Safety at Work
Ontario Ministry of Government and Consumer ServicesFeb, 2020- Sep, 2024 -
Workplace Violence and Harassment Prevention
Casino WoodbineFeb, 2020- Sep, 2024 -
Smart Serve
Smart Serve OntarioJun, 2015- Sep, 2024 -
Category 1 Gaming Assistant
The Alcohol and Gaming Commission of OntarioOct, 2020- Sep, 2024
Experience
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Casino Woodbine
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Canada
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Entertainment Providers
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1 - 100 Employee
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Table Game Supervisor
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Aug 2019 - Present
-Maintained documentation and submitted reports per company standards and compliance regulations.-Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.-Smoothly oversaw efficient and accurate monetary transactions between house and customers.-Moderated floor disputes to protect business assets and resolve customer service issues.-Observed gamblers to identify signs of cheating, including marking, switching and counting cards.-Established and enforced banks and table limits for each game type.
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Casino Rama Careers
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Canada
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Gambling Facilities and Casinos
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700 & Above Employee
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Toke Committee Member
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Jul 2016 - Jul 2019
-Lead and organized the collection and count of dealer tips from each game on the casino floor.-Calculated the total amount of tips and completed required documentation for dealer payroll.
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Table Games Dealer
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Jun 2016 - Jul 2019
-Provided gambling chips and coin money in exchange for legal currency for players to join in games.-Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.-Calmed down angry guests or patrons using skills in active listening and positive engagement.-Performed functional game duties quickly by efficiently handling money and chips.-Explained rules, took bets, and delivered payouts to facilitate movement of games.-Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
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Activity Aide
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Sep 2012 - Mar 2013
-Drove excitement for activities by encouraging everyone to fully participate.-Oversaw activities and events for 50 individuals on daily basis.-Established daily routines to keep tasks on schedule, communicating clear expectations to all parties.-Coordinated and arranged decorations, equipment and foodservice to facilitate various entertaining activities.-Observed participants for signs of physical distress and stopped activity to administer care. -Drove excitement for activities by encouraging everyone to fully participate.-Oversaw activities and events for 50 individuals on daily basis.-Established daily routines to keep tasks on schedule, communicating clear expectations to all parties.-Coordinated and arranged decorations, equipment and foodservice to facilitate various entertaining activities.-Observed participants for signs of physical distress and stopped activity to administer care.
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Children's Violin Teacher
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Nov 2007 - Sep 2010
-Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.-Helped students appreciate arts with instructional and immersive techniques.-Monitored students' progress by analyzing performance metrics.-Gathered needed materials such as music and props for daily class instruction as well as performances.-Maintained school equipment and rentals in top condition. -Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.-Helped students appreciate arts with instructional and immersive techniques.-Monitored students' progress by analyzing performance metrics.-Gathered needed materials such as music and props for daily class instruction as well as performances.-Maintained school equipment and rentals in top condition.
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Education
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Park Street Collegiate
Community
