Experience

O'Reilly Media

• United States
• E-Learning Providers
• 100 - 200 Employee

• Technical Support Team Lead

  • Oct 2021 - Present

• Technical Support Staff

  • Apr 2021 - Oct 2021

• Customer Service Representative

  • Apr 2019 - Apr 2021



Yorktel

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Conference operator

  • May 2017 - Mar 2019

  Launch and monitor conferences for multiple clientsField phone calls and emails regarding active and upcoming conferencesTroubleshoot issues as neededConfer with other areas of the business to ensure swift resolution of customer issuesAssign workload as needed for team members

• Conference coordinator

  • Sep 2012 - May 2017

  Answer customer calls and process as needed.Respond to emails to assist customers.Schedule calls for several Fortune 500 clients.Flexible to assist other team members as needed - both operators and coordinators.



Food Circus Foodtown

• Customer Service Cashier

  • Nov 2006 - Apr 2012

  Processed customer orders when out on the floor - rang up items, bagged them, cashed out the customer.While in the customer service booth, monitored the other cashiers and processed returns.Maintained an excellent level of customer service.Handled all customer problems as quickly and as best as possible. Processed customer orders when out on the floor - rang up items, bagged them, cashed out the customer.While in the customer service booth, monitored the other cashiers and processed returns.Maintained an excellent level of customer service.Handled all customer problems as quickly and as best as possible.