Experience

Goodside Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Success Specialist

  • jul. 2021 - - heden



Little Spurs Pediatric Urgent Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Manager/Clinical Ma

  • jun. 2015 - apr. 2021

  -Analyzing work processing and removing inefficiencies. Reduce re-work and wasted materials/resources.-Establishes departmental organization, work priorities, workflow and team responsibilities due to change in workload, schedule changes or emergency situations and communicate to staff as necessary.-Identifies opportunities to improve performance e.g. utilization of resources (overtime, supplies), variances.-Works with administration to develop budgets, marketing strategies and to implement any new business plans or growth strategies.-Monitor performance to ensure that accurate patient, billing and insurance information, verification is obtained and maintained in patient files and in the billing system.-Overseeing daily office operations of the healthcare facility to ensure smooth work-flow daily as well as supervising and scheduling staff in an efficient and cost-effective manner.-Hiring and training healthcare management staff as well as addressing staff issues, and conducting regular performance reviews.-Scheduling regular maintenance and conducting periodic inspections of all aspects of the practice, including medical equipment and tools.-Ensures patient satisfaction by responding to inquiries and resolving complaints in a timely manner.-Monitor performance to ensure that counseling is provided to patients to advise them of their financial responsibility and to obtain credit agreements for outstanding balances.-Maintains daily office operations for maximizing patient satisfaction and access as well as supervised medical, nursing and management staff to ensure adequate coverage for quality patient care.-Supervises stocking and ordering of office supplies as well as the selection and regular maintenance of medical equipment used in the facility.-Works collaboratively with the office management team to analyze administrative and operational functions as well as develop and implement appropriate changes and system improvement.



Boerne Acute Care Center

• Medical Receptionist

  • jul. 2006 - jun. 2015

  -Provided effective administrative support and fulfilled general office duties, including but not limited to copying, faxing, answering phones or taking messages. -Collected and entered data of new patients in computerized databases or spreadsheets, including complete and accurate demographic as well as their financial or insurance related information. -Scanned patients’ documentation, and communicated information regarding appointments, and follow-ups. -Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently. -Operated and maintained standard office equipment such as multi-line telephone, copy and facsimile machines, scanners and printers. -Maintained clean and orderly waiting areas in accordance with the established safety regulations or standards. -Maintained inventory and ordered office supplies for the front desk. -Liaised between patients and the medical billing department regarding payments and insurance. -Screened visitors and directed them to appropriate healthcare staff members. -Assisted in developing and implementing efficient office policies and procedures that included answering phone calls, responding to emails, and scheduling appointments, and meetings.