Brandi Kathman
Super Support - Team Lead at Advanced Technology Consulting (ATC)- Claim this Profile
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English Native or bilingual proficiency
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Chinese Elementary proficiency
Topline Score
Bio
LinkedIn User
Brandi is knowledgeable and articulate in the telephony market place. She took time to master the product lines and their application while we worked together and showed the willingness and tenacity that any employer would want in a hire. She was always willing to answer product and service questions both from internal and external customers and I believe, overall, her presence will certainly add value to any team she is a part of.
Bill Fahnestock
Technically adept, persistent, and empathetic. These are the first words that come to mind when I think of my experience working with Brandi @ CBTS. In a difficult and ever changing environment that provided many challenges, Brandi provided peace of mind that issues would be worked to completion and always followed up on promises made. Brandi is a confident top choice when it comes to hard working, technical talent.
LinkedIn User
Brandi is knowledgeable and articulate in the telephony market place. She took time to master the product lines and their application while we worked together and showed the willingness and tenacity that any employer would want in a hire. She was always willing to answer product and service questions both from internal and external customers and I believe, overall, her presence will certainly add value to any team she is a part of.
Bill Fahnestock
Technically adept, persistent, and empathetic. These are the first words that come to mind when I think of my experience working with Brandi @ CBTS. In a difficult and ever changing environment that provided many challenges, Brandi provided peace of mind that issues would be worked to completion and always followed up on promises made. Brandi is a confident top choice when it comes to hard working, technical talent.
LinkedIn User
Brandi is knowledgeable and articulate in the telephony market place. She took time to master the product lines and their application while we worked together and showed the willingness and tenacity that any employer would want in a hire. She was always willing to answer product and service questions both from internal and external customers and I believe, overall, her presence will certainly add value to any team she is a part of.
Bill Fahnestock
Technically adept, persistent, and empathetic. These are the first words that come to mind when I think of my experience working with Brandi @ CBTS. In a difficult and ever changing environment that provided many challenges, Brandi provided peace of mind that issues would be worked to completion and always followed up on promises made. Brandi is a confident top choice when it comes to hard working, technical talent.
LinkedIn User
Brandi is knowledgeable and articulate in the telephony market place. She took time to master the product lines and their application while we worked together and showed the willingness and tenacity that any employer would want in a hire. She was always willing to answer product and service questions both from internal and external customers and I believe, overall, her presence will certainly add value to any team she is a part of.
Bill Fahnestock
Technically adept, persistent, and empathetic. These are the first words that come to mind when I think of my experience working with Brandi @ CBTS. In a difficult and ever changing environment that provided many challenges, Brandi provided peace of mind that issues would be worked to completion and always followed up on promises made. Brandi is a confident top choice when it comes to hard working, technical talent.
Credentials
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Process Improvement: Identifying and Eliminating Waste at Work and Home Workshop Badge
USF Corporate Training and Professional EducationFeb, 2023- Nov, 2024 -
Zoom Phone Administration
ZoomFeb, 2022- Nov, 2024 -
Disney's Approach to Quality Service Certificate
Disney InstituteDec, 2019- Nov, 2024 -
Inference Studio Certified Engineer
Inference SolutionsApr, 2019- Nov, 2024 -
Trusted Advisor UCaaS Certification
AVANT CommunicationsAug, 2022- Nov, 2024 -
Zoom Phone for Integrators
ZoomApr, 2021- Nov, 2024 -
CBTS SD-WAN/NaaS Certified Partner
CBTSNov, 2020- Nov, 2024
Experience
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Advanced Technology Consulting (ATC)
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Super Support - Team Lead
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Aug 2022 - Present
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Super Support
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Jul 2019 - Aug 2022
Junior Consultants provide administration, inside sales support and customer support to new and existing ATC clients. The role includes interfacing with client and vendors in a fast-paced, ever-changing industry.
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CBTS
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager - Business Market Operations
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May 2018 - Jun 2019
- Managed diverse projects with various timelines simultaneously- Redesigned customer VoIP call routes to improve efficiency- Coordinated with external carriers and vendors to facilitate project completion- Was nominated and won the "Customer First" award for exemplifying a "customer comes first" mindset
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Service Desk Analyst 2
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Dec 2016 - May 2018
- Team lead for Tier 1 Technicians and Service Desk Analyst 1s- Full role in knowledge management and technical documentation- Was involved in weekly department all hands management meetings
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Evolve Specialist
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Oct 2015 - Oct 2017
- Provided front line support in a customer service call center for business customers - Provided technical support for business customers with Cloud-based PBX systems, Hosted Exchange, long-distance calling, DNS management, and Network as a Service- Assisted in creating technical knowledge documentation through SharePoint- Trained new call center analysts to provide quality assurance- Participated in UAT testing for our Service Now ticketing system and new tools- Met with several project managers to analyze use of tools so they could be consolidated Show less
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Tier 1 Technician Contractor
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Nov 2014 - Oct 2015
- Provided front line support in a customer service call center for business customers- Provided technical support for business customers with Cloud-based PBX systems, Hosted Exchange and long-distance calling
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Education at Work
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Contractor at Cincinnati Bell Technology Solutions
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Feb 2014 - Oct 2014
- Contractor at CBTS - Provided front line support in a customer service call center for business customers - Supported VoIP services, Cloud-based PBX services, and Polycom phones - Contractor at CBTS - Provided front line support in a customer service call center for business customers - Supported VoIP services, Cloud-based PBX services, and Polycom phones
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Education
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2013 - 2018
University of Cincinnati
Bachelor of Science (BS), Information Technology -
2009 - 2013
Ross High School
High School Diploma, Multimedia Productions, Integrated Software, Computer Infomation Technology (2 1\2 years)
Community
