Brandi Garman
Substitute Teacher at Keller Independent School District Schools- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceJan, 2022- Nov, 2024
Experience
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Keller Independent School District Schools
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United States
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1 - 100 Employee
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Substitute Teacher
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Feb 2023 - Present
- Fill in for 5th through 12th grade teachers who have either a scheduled or unscheduled absence. - Adhere to curriculum, take attendance, facilitate classroom discussions and oversee normal classroom activities. - Compile a detailed report for teachers to review upon returning to the classroom. - Comply with school regulations and policies, including safety protocols. - Maintain classroom cleanliness. - Fill in for 5th through 12th grade teachers who have either a scheduled or unscheduled absence. - Adhere to curriculum, take attendance, facilitate classroom discussions and oversee normal classroom activities. - Compile a detailed report for teachers to review upon returning to the classroom. - Comply with school regulations and policies, including safety protocols. - Maintain classroom cleanliness.
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Data Integrity Consultant
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Apr 2021 - Dec 2021
- Managed a robotic process automation (RPA) that processed approximately 9,000 tasks related to an operational risk remediation mandate. Completed the project two months ahead of schedule. - Authored an assisted robot user guide and facilitated virtual training to teach new users how to successfully operate a virtual desktop infrastructure tool. - Tracked, compared, and analyzed robot and human remediation production. - Provided remediation quality assurance support and recommendations for strategic approaches to resolve data quality issues. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Business Initiatives Consultant
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Mar 2020 - Dec 2020
Project Manager for two Commercial Banking employee onboarding program work streams designed to improve employee satisfaction and influence decision makers to adopt a strategic onboarding approach. - Interviewed team leaders and new employees to identify and analyze common onboarding pain points and establish a strategic approach to onboarding. - Led an onboarding workstream that successfully connected new Commercial Banking employees with a trusted colleague helping new employees acclimate more quickly and confidently to department practices and culture. - Designed a repository workflow that is Wells Fargo patent pending. - Created and delivered detailed journey maps to illustrate how effective use of onboarding tools positively impacts the first day experience of new employees, resulting in improved employee retention. - Managed a 'Buddy Program' pilot with 20 participants to test resources designed to improve the onboarding experience of new employees in Commercial Banking. Pilot results confirmed that methodologies tested improved satisfaction of hiring managers and new employees. - Co-led a pre-board and 1st Day Experience employee onboarding work stream to create consistent guidance for managers hiring a new employee. Trained users how to leverage new and existing tools. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Implementation Consultant
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May 2017 - Nov 2019
Managed production details of a Wells Fargo Financial Health Conversation service including tool development, internal and external marketing, establishing strategic partnerships across various Wells Fargo channels via face-to-face and virtual communication, analytics, scripting, and risk reviews. The service resulted in over 70,000 financial health conversations.- Identified behavioral science principles and leveraged market research to build employee-facing tools. Bankers used to the tools to provide customized financial health guidance to customers needing to build or improve their credit score, increase their emergency savings, or improve their small business cash flow. - Collaborated with multiple compliance and legal partners to identify and address potential risk issuesprior to production resulting in approved regulatory and reputational risk mitigation protocols.- Successfully launched two financial health small business cash flow pilots resulting in a 24% increase in business cash flow conversations with small business owners.- Cultivated and managed multiple cross-channel partnerships and helped engage over 3,000 Wells Fargo employees to adopt the financial health capability using customer journey mapping and virtual training.- Measured and forecasted call volume from over 20 sources and managed 22 toll-free numbers dedicated to the Wells Fargo Financial Health Conversations service.- Designed and delivered content to promote employee financial health by way of informational mass emails and an internal two-part savings webcast.- Focused on continuous improvement of the end-to-end customer experience through banker and partner feedback sessions, reviewing hundreds of customer insight comments each month, and regularly analyzing key performance indicator data points. Show less
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Marketing Consultant
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Aug 2010 - May 2017
- Designed and launched a Wells Fargo Financial Health Credit Conversation call flow and banker prototype tool.- Identified guiding principles based on market research that became foundational to a Wells Fargo Financial Health Credit Conversation service.- Managed all aspects of Wells Fargo Contact Center internal campaign activity from 2010 to 2016, including design, modeling, creative, communication, risk approvals, reporting and analysis.- Designed an internal campaign policy, campaign approval process, and multiple campaign templates in 2013, resulting in a reduction of ad-hoc campaigns across 15 call centers, an approved risk review process, and a more thoughtful approach campaign management.- Managed the partnership and brokerage referral process between Wells Fargo consumer call centers and Wells Fargo Advisor contact centers, to cultivate cross-channel education between both lines of business and create a seamless experience for customers. Show less
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Wells Fargo Advisors
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United States
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Financial Services
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700 & Above Employee
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Market Growth & Development Consultant
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Jan 2008 - Aug 2010
Planned and executed activities that support cross-sell initiatives between Direct Financial Solutions (DFS) and ~7,000 Wells Fargo team members supporting various partners, including Wells Fargo Contact Center, Community Banking, and Advantage Funds. Supported all DFS partnerships as the primary point of contact for learning and development requests, marketing needs, sales trending, promotions and general inquiries. Planned and executed activities that support cross-sell initiatives between Direct Financial Solutions (DFS) and ~7,000 Wells Fargo team members supporting various partners, including Wells Fargo Contact Center, Community Banking, and Advantage Funds. Supported all DFS partnerships as the primary point of contact for learning and development requests, marketing needs, sales trending, promotions and general inquiries.
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Education
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Texas Tech University
Bachelor of Science, Advertising -
University of Phoenix
Master of Education - MEd, Adult Education and Distance Learning
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