Experience

SE2, LLC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Account Services Specialist

  • Aug 2016 - Present

  - Lead weekly team meetings to track progress on active projects and to discuss potential team enhancements - Coordinate with Management, Business Analyst and Client Technical Analyst in regards to project parameters, progress and implementations - Evaluating Gain/Loss expenditures and researching cause and potential remediation steps - Provide metric data analysis for specific project details - Including, but not limited to: providing metric data for potential risk expenditures; Year-to-Date analysis on operational projects; Areas of potential enhancement - Adhere to project schedules and timelines to provide up to date data analysis or parameter modifications on operational and developmental reports - Handle and coordinate escalated items received directly from the client - Maintained continued contact with client (Delaware Life, MassMutual, Prudential etc) contacts to ensure project progression and potential completion Subject Matter Expert – provide training and continued assistance to other processors - Review suspense reconciliations and how offages pertain to system processing - FTEV testing in source system QA and provide feedback and parameters for report build - Create process and procedures (SOPs) and additional training materials for new build processes - Compile and present collected data and provide metric presentations to management and clients - Organizing and transforming information into comprehensible structures and preparing reports in excel and presenting these to management



BlueCross BlueShield of Kansas

• Topeka, Kansas, United States

• Customer Service Representative

  • Sep 2013 - Aug 2016



City of Topeka

• Topeka, Kansas, United States

• Animal Control Officer

  • Jun 2011 - Sep 2013