Experience

Nimble Connect - donor gratitude made simple

• United States
• Advertising Services
• 1 - 100 Employee

• Donor Ambassador

  • Oct 2020 - Present

  Providing professional donor relations by phone on behalf of multiple non-profit clients. Providing professional donor relations by phone on behalf of multiple non-profit clients.



United Healthcare/Optum

• Frederick, MD/Telecommute

• Issue Management and Appeals Team

  • Mar 2017 - Oct 2020

  Handling escalated issues, within a 2 day turnaround time, ensure claims are not held longer than necessary and members are able to seek care and receive prescriptions when needed. Reach out to members via phone and email, as well as providers to verify information. Update information using multiple systems Working closely with other insurance companies to ensure benefits are correctly documented. Handling escalated issues, within a 2 day turnaround time, ensure claims are not held longer than necessary and members are able to seek care and receive prescriptions when needed. Reach out to members via phone and email, as well as providers to verify information. Update information using multiple systems Working closely with other insurance companies to ensure benefits are correctly documented.



Ultimate Staffing Services-Wolters Kluwer

• Hagerstown, MD

• Technical Support, Royalties Review, Collections, Accounts Receivable

  • Dec 2014 - Mar 2017

  Provided students, faculty and health care professionals with a positive experience accessing our educational software and websites Assisted with organizing and filing Royalties documents. Supported Accounts Receivable department in maintaining accounts Assisted Collections department with acquiring payments Provided students, faculty and health care professionals with a positive experience accessing our educational software and websites Assisted with organizing and filing Royalties documents. Supported Accounts Receivable department in maintaining accounts Assisted Collections department with acquiring payments