Experience

American InterContinental University
• United States
• Higher Education
• 700 & Above Employee
• Finance Advisor

  • Apr 2019 - Present

The Art Institute of Pittsburgh-Online Division
• Finance Officer

  • Feb 2013 - Present

UPS
• United States
• Truck Transportation
• 700 & Above Employee
• Inside Sales Representative

  • Sep 2012 - Feb 2013


USAA

• Financial Services
• 1 - 100 Employee

• Financial Foundations Specialist

  • Mar 2009 - Jan 2012

  • Acquires and applies developing knowledge of products, services, and processes. Acquires and applies developing product acquisition and/or member service techniques • Recognizes life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. • Handles basic billing inquiries focusing on "One & Done" philosophy. • Seeks guidance from team members to resolve issues and to identify appropriate issues for escalation • Specific product knowledge includes Auto Issue, Renters, Homeowners and Valuable Personal Property. Show less



United Window and Door

• United States
• Construction

• Outdoor Sales Representative - Commercial Division

  • Sep 2007 - Jan 2009

  • Provided retail options and services by way of window and door packages for commercial and residential contractors. • Created and maintained professional relationships with residential and commercial building contractors in the metropolitan Phoenix area. • Presented options for window and door products with regard to new residential and commercial builds, tenant improvements, residential and commercial construction upgrades. • Facilitated delivery and installation labor of products and materials to and from job sites. • Offered plans for maintenance and general upkeep of window and door products. • Provided payment plans for and collected on delinquent sales accounts. Show less



Salt River Project

• United States
• Utilities
• 700 & Above Employee

• Customer Accounting Representative

  • Aug 1999 - Sep 2007

  • Responsible for maintaining the back office informational integrity of all residential and commercial active and inactive accounts within Salt River Project. • Performed accounting functions pertaining to the posting of payments through electronic funds transfers, credit card payments, E-checks and standard check payments. • Provided refunds of credits, collection of balances due and maintaining credit arrangements. • Assisted with the Social Security Number verification process performed on each customer. • Conducted meetings pertaining implementation of new policies, updated training protocol and subsequent roll out of new back office products. • Received and resolved telephone inquiries, complaints, and requests for service from electric customers. • Input data necessary to initiate service requested by customers, utilizing a sophisticated computerized order entry system. • Interpreted credit policies to customers and approved credit arrangements on electric customer accounts. • Answered inquiries related to payments, electric rates, service practices, usage patterns, and credit policies. • Initiated, maintained and followed through on orders resulting from customer inquiries that required research. • Monthly rotations in Salt River Project business offices as a Field Customer Service Representative; Power on and offs, Remittance Payments, Power purchases, Deposits, Account disputes. • Answered storm related customer outage contacts when emergency situations arise; input emergency data to an on-line trouble order form. • Performed various support functions to the Customer Service Representative field as well as other related areas, as needed. • Transition Team member responsible for the coaching and supplemental training of current and new policy and procedures for newly trained call center representatives Show less