Experience

Clear Insurance Services, LLC
• United States
• Insurance
• 1 - 100 Employee
• Customer Service Representative

  • Jul 2021 - Present


Cafe Brazil, LLC

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Oct 2010 - Aug 2021

  As a Restaurant Manager, I spearhead the team through a shift with a keen focus on attaining designated outcomes. I am responsible to ensure maximum customer satisfaction and retention by providing quality guidance during production and approving comps and voids. I assess the situation and bring the food to code by taking the temperature of the food. Actively enter bakery invoices from other locations, hourly sales, and store checklists into the system to mitigate risk elements. Also, I provide exceptional customer service to the guests and attain maximum client satisfaction. Some of my key achievement during this role are: • Liaised between managers regarding new ideas as well as customer, employee, and store issues to streamline workflow and mitigate risk factors. • Resolved customer complaints in person, through email, over social media, and via phone call by providing accurate information and appropriate resolutions. • Acted as a founding member of the company's Cultural Committee with a keen focus on establishing a positive and safe environment for all staff and customers. Show less