Experience

Catastrophe Specialist, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Field Adjuster

  • Sep 2020 - Present



CCMS & Associates

• United States
• Insurance
• 1 - 100 Employee

• Field Adjuster

  • Aug 2020 - Present



Tempest Claims Service

• United States
• Insurance
• 1 - 100 Employee

• Field Adjuster

  • Jun 2019 - Oct 2020



Frontline Insurance

• United States
• Insurance
• 200 - 300 Employee

• Claims Adjuster - IA

  • Mar 2019 - Jul 2019

  Desk adjuster handling property claims for Hurricane Michael and Florence. Desk adjuster handling property claims for Hurricane Michael and Florence.



Olympus Insurance Company

• Palm Beach Gardens, Florida

• Claims Adjuster - IA

  • Oct 2018 - Jan 2019

  Complex claims adjuster handling wind/ water and builders risk property claims for Hurricane Michael Complex claims adjuster handling wind/ water and builders risk property claims for Hurricane Michael



N&C Claims Service, Inc.

• Insurance
• 1 - 100 Employee

• Claims Adjuster - IA

  • Sep 2018 - Oct 2018

  Property Adjuster handling DP claims for Hurricane Florence Property Adjuster handling DP claims for Hurricane Florence



Specialty Group, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Claims Specialist

  • Jan 2018 - Jul 2018

  • Special investigation of multi-line claims including Workers Compensation, Commercial General Liability, Bodily Injury and Personal Auto. • Facilitates surveillance and recorded statements. • Conducts in-depth background investigations including medical canvases and criminal and civil history. • ISO review and verification. • Inside desk review of all investigations from the field from adjusters and investigators. • Special investigation of multi-line claims including Workers Compensation, Commercial General Liability, Bodily Injury and Personal Auto. • Facilitates surveillance and recorded statements. • Conducts in-depth background investigations including medical canvases and criminal and civil history. • ISO review and verification. • Inside desk review of all investigations from the field from adjusters and investigators.



National Flood Services

• United States
• Insurance
• 1 - 100 Employee

• Claims Adjuster - IA

  • Aug 2017 - Dec 2017

  • Worked hand in hand with NFS – National Flood Services with all on-boarding of temporary employees. • Trained, developed and managed 10 plus flood examiners. • Investigated claim files and determine coverage and/or eligibility. • Approved and processed claim payments with $150,000.00 authority limit, set reserves and reported overpayments, underpayments, and other irregularities. • Examined claims submitted by field adjusters and maintained sufficient file documentation. • Conferred with legal counsel on claims requiring litigation. • Evaluated and settled claims, applying customer service skills to effect fair disposal of cases. Show less



Vengeance Racing

• Cumming, Georgia

• Sales

  • Oct 2014 - May 2017

  • Handled customer inquiries, complaints, billing questions and service requests. • Provided quality and accurate descriptions of products being sold. • Manages a high-volume workload within in a deadline-driven environment. • Directly handled 300 plus inbound calls per week to include all customer complaints and inquiries with quick resolution for domestic and international clientele. • Consistently met performance standards in all areas to include speed, volume, quality and accuracy. • Marketed to potential customers by providing extensive product and service knowledge. • Collaborated and directly managed scheduling and payments for Vengeance PCM department. Show less



A&S Valet Parking

• Atlanta, GA

• Operations Director

  • Oct 2013 - Oct 2014

  • Facilitated all hiring and training for new and existing staff to ensure excellent customer service, quality and assurance. • Accountable for all aspects of operations including, but not limited to sales, service, staffing and coordination of all business events. • Reduced labor cost by a 20% average among middle management to exceed company's quarterly projected goals. • Inspired and motivated others to achieve a high performance level by exercising strong leadership and stewardship, setting expectations, measuring success through individual performance evaluations, and driving organizational results. Show less