Bramwell Brennan

Sr. Sales and Operations Planning Analyst at e-health
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Hillsboro, Oregon, United States, US
Languages
  • English -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Learning Outlook Desktop (Microsoft 365)
    LinkedIn
    May, 2023
    - Nov, 2024

Experience

  • e-health
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Sr. Sales and Operations Planning Analyst
      • Sep 2020 - Present

      WORKFORCE MANAGEMENT RTM, E-HEALTH *SEASONAL EMPLOYMENT Build and maintain schedules for over 1000 employees during Medicare Annual Enrollment Period Real Time Management: Assisted Senior WFM Team with scheduling and maintaining hundreds of email requests, across 4 departments in 6 separate sites. Ensure all departments are operating to their full potential by monitoring Real Time data to ensure ASA goals are being met. Adapt/Operate newly learned real-time tools and platforms to identify coverage gaps and help ensure Adherence goals for agents. Show less

  • StubHub
    • United States
    • Software Development
    • 700 & Above Employee
    • Workforce Management Analyst
      • Feb 2018 - Sep 2020

      •Maximizing resources to ensure the right number of agents are in the right place at the right time through scheduling and real-time intraday management. •Ensure and facilitate the best use of employee resources to meet the needs of the business. •Build and maintain real-time, historical and custom reports and help analyze trends in a timely manner to improve the efficiency and effectiveness of the CS organization.•Analyze current days queue performance, compare with staffing plan and previous day's historical data to develop a course of action to ensure goals are met.•Created and implemented an absenteeism process for the company which resulted in an improvement in Adherence as the instances were now visible. Show less

    • Quality Assurance
      • Dec 2017 - Sep 2020

      •Championed for memorable customer experiences while monitoring interactions and providing constructive feedback for experts.•Facilitated new QA Scoring tools in order to better guide the Experts in continually improving their expertise and knowledge while assisting our Fans. •Provided curriculum recommendations and assist with the certification process of trainees. Partnered with training teams to coach and mold experts from new hire classes.

    • Operations Support Specialist
      • Jul 2017 - Sep 2020

      •Responsible for finding logical and financially responsible solutions to customer issues.•Train, coach and help manage new hire Experts to ensure they understand the job requirements. Assisted with the creation of training documents and trained new representatives. •Worked with management to cost effectively change/adjust our process in order to allow us to reach out to the customers before they attempted to call us. This action resulted in saving the company money and provided a positive outcome for both buyers and sellers. Show less

  • Sprint
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Helpdesk Associate
      • Sep 2016 - Feb 2017

      •Responsible for providing excellent customer service to retail stores and business clients •Mastered numerous computer software programs in order to navigate Sprint’s vast networks and systems. Completed tests to ensure multiple company products and Sprint pricing plan knowledge was retained and applied to each customers’ needs. • Troubleshot equipment, systems, and network issues. Assisted Sprint store employees and business clients to help with navigating devices and websites. •Callback business customer to ensure the products have satisfied their needs and ensure all areas of the sale were handled with total customer satisfaction. Show less

  • Anheuser-Busch
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Key Account Manager
      • 2010 - 2016

      •Entrusted with sales of large-volume retailers: Walmart, Safeway, Albertsons, Fiesta-Foods. Market made up 60% of the overall company sales. •Helped bring profitable business solutions to large-volume retailers; managed store resets, accumulated additional display locations and increased sales for the company each quarter. • Increased sales numbers every quarter as a result I won Salesman of Year, 4 years in a row, winning all-expense paid trips. •Entrusted with sales of large-volume retailers: Walmart, Safeway, Albertsons, Fiesta-Foods. Market made up 60% of the overall company sales. •Helped bring profitable business solutions to large-volume retailers; managed store resets, accumulated additional display locations and increased sales for the company each quarter. • Increased sales numbers every quarter as a result I won Salesman of Year, 4 years in a row, winning all-expense paid trips.

  • PepsiCo
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Merchandiser
      • 2008 - 2010

      •Acquired 20-30% more floor space for company displays; hard work and determination allowed me to acquire a Sales position at Hodgen Distributing. •Acquired 20-30% more floor space for company displays; hard work and determination allowed me to acquire a Sales position at Hodgen Distributing.

  • Standard Plumbing Supply
    • Wholesale
    • 100 - 200 Employee
    • Warehouse Manager
      • 2007 - 2009

      •Problem solved and assisted in trouble shooting internet issues. In charge of all ordering, stocking, loading, and unloading of delivery products. Maintained a clean, organized and safe warehouse environment. •Problem solved and assisted in trouble shooting internet issues. In charge of all ordering, stocking, loading, and unloading of delivery products. Maintained a clean, organized and safe warehouse environment.

  • Stouts Mower Service
    • Stroudsburg PA
    • Assistant Manager
      • 2006 - 2007

      •Assisted General Manager with all Employee and customer service related circumstances. Managed all inventory, ordering and organization of all merchandise and parts for mechanics. •Assisted General Manager with all Employee and customer service related circumstances. Managed all inventory, ordering and organization of all merchandise and parts for mechanics.

  • Ford Motor Company
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Internet Sales Manager
      • 2005 - 2006

      •Setup, managed and maintained new server and network for small dealerships LAN. Created Internet Sales Department •Received installation guidance through emails and phone conversations with Ford Information Technology Services. Also created, setup, and managed new internet sales department; increased personal overall sales by 50%. • Adjusted vehicle inventory for new and used lots though company site and Excel spreadsheets. Information was sent to Ford Company Corporations to ensure accuracy in our current inventories and future ordering. Show less

  • Chase
    • United States
    • Financial Services
    • 700 & Above Employee
    • Sales Associate
      • 2003 - 2005

      •Worked and managed demanding 10 person helpdesk service team; problem solved multiple web-based issues, customer complaints, and dealt with highly stressed customers dealing with personal financial issues. •Managed personal sales numbers on a monthly basis while offering card members features and benefits that were available. •Worked and managed demanding 10 person helpdesk service team; problem solved multiple web-based issues, customer complaints, and dealt with highly stressed customers dealing with personal financial issues. •Managed personal sales numbers on a monthly basis while offering card members features and benefits that were available.

  • The Estée Lauder Companies Inc.
    • United States
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Administrative Assistant
      • 2001 - 2003

      •Coordinate with the Assistant to the VP of Global Marketing for the Estee Lauder Brand. •Prepared mailers and brochures by formatting content and graphics; arranged printing and internet packages to be used in weekly meetings with marketing team. • Worked directly with Assistant to the VP of Global Marketing on daily tasks; scheduling meetings, creating travel plans, detailing presentations and revising spreadsheets. Also assisted all team members with daily tasks. •Coordinate with the Assistant to the VP of Global Marketing for the Estee Lauder Brand. •Prepared mailers and brochures by formatting content and graphics; arranged printing and internet packages to be used in weekly meetings with marketing team. • Worked directly with Assistant to the VP of Global Marketing on daily tasks; scheduling meetings, creating travel plans, detailing presentations and revising spreadsheets. Also assisted all team members with daily tasks.

Education

  • Borough of Manhattan Community College
    Liberal Arts, Liberal Arts
    2001 - 2003

Community

You need to have a working account to view this content. Click here to join now