Bram van der Meij
Manager Customer Solutions at Pon Equipment Nederland- Claim this Profile
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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German Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Arjen van den Wassenberg
During his time at Caterpillar, Bram consistently showed the drive to grow, learn and develop his business skills. Besides that he also successfully works on the expansion of his business network. In the beginning I was Bram’s coach and trainer however Bram quickly started to show with results that he was able to complete more complex tasks on his own needing less coaching. Within his discipline, parts coordination, Bram has set a new standard and created a professional work environment. Now our path’s will be separated I wish Bram success wherever his drive will take him. Thanks Bram!
Arjen van den Wassenberg
During his time at Caterpillar, Bram consistently showed the drive to grow, learn and develop his business skills. Besides that he also successfully works on the expansion of his business network. In the beginning I was Bram’s coach and trainer however Bram quickly started to show with results that he was able to complete more complex tasks on his own needing less coaching. Within his discipline, parts coordination, Bram has set a new standard and created a professional work environment. Now our path’s will be separated I wish Bram success wherever his drive will take him. Thanks Bram!
Arjen van den Wassenberg
During his time at Caterpillar, Bram consistently showed the drive to grow, learn and develop his business skills. Besides that he also successfully works on the expansion of his business network. In the beginning I was Bram’s coach and trainer however Bram quickly started to show with results that he was able to complete more complex tasks on his own needing less coaching. Within his discipline, parts coordination, Bram has set a new standard and created a professional work environment. Now our path’s will be separated I wish Bram success wherever his drive will take him. Thanks Bram!
Arjen van den Wassenberg
During his time at Caterpillar, Bram consistently showed the drive to grow, learn and develop his business skills. Besides that he also successfully works on the expansion of his business network. In the beginning I was Bram’s coach and trainer however Bram quickly started to show with results that he was able to complete more complex tasks on his own needing less coaching. Within his discipline, parts coordination, Bram has set a new standard and created a professional work environment. Now our path’s will be separated I wish Bram success wherever his drive will take him. Thanks Bram!
Credentials
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Pon New Manager Program
Ormit Talent NederlandApr, 2023- Nov, 2024 -
Adult and Pediatric CPR/AED & Advanced First Aid
Rode Kruis NederlandMay, 2019- Nov, 2024 -
Certified Six Sigma Green Belt
Caterpillar Inc.Jul, 2013- Nov, 2024
Experience
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Pon Equipment Nederland
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Netherlands
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Machinery Manufacturing
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100 - 200 Employee
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Manager Customer Solutions
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Mar 2023 - Present
Improving customer experiences and loyalty by pushing to be the benchmark service partner and provide best-in-class product life cycle support. Leading a team (9 FTE) to grow our aftermarket footprint in parts pricing, lead generation & SFM, ecommerce & digital marketing. Also, a dedicated service agreement (CVA) team supporting the end-to-end process of proposition, promotion, calculation, (remote) fleet management, condition monitoring and maintenance/repair management.
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Senior Product Manager
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Sep 2021 - Mar 2023
Aftermarket product management: managing the commercial parts & service portfolio, growing eCommerce/digital solutions, customer experience/loyalty. Leading team of product managers and pricing specialist.
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Product Manager Parts & Service
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May 2017 - Aug 2021
Market expertise, parts and service propositions, growing sales and margin, leveraging Caterpillar campaigns for roll out into local market and internal stakeholders, pricing strategy including upsell and cross sell potential, customer contact strategy with marketing team, continuous improvement of customer experience.
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Caterpillar Inc.
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United States
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Machinery Manufacturing
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700 & Above Employee
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Aftermarket Solutions Consultant - Wear Parts
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Jan 2016 - Apr 2017
Wear parts specialist, covering all Caterpillar dealers in the Europe/Africa/Middle East/CIS region. High focus on (project based) aftermarket solutions and dealer development, heavily hands on (heavy travel 50-75%)and specifically on Ground Engaging Tools (GET) and Undercarriage. Also leading marketing/sales campaigns around introductions and promotions of these product families. Responsible for parts sales, growth and development of targeted dealers and customers.
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Parts Coordinator (Global Work Tools)
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Jan 2015 - Dec 2015
In CAT Work Tools, responsible for all global parts related business. Focussing on improving the parts strategy and vision, managing project planning and leading 6Sigma projects. Defining growth opportunities and operating as parts Subject Matter Expert in New Product/Market Introductions. For parts related matters, I am the point of contact for internal multi-department stakeholders and offer direct support to dealers on commercial and technical inquiries (DSN Parts Tech Tier 2).
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Parts & Technical Support Engineer (Work Tools)
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Sep 2011 - Dec 2014
Supporting all parts related business for internal multi-department stakeholders, as well as covering inquiries coming from our international dealers (Europe, Africa, Middle East, CIS). Also I'm focusing on improving Caterpillar's parts strategy. In my role as Parts Tech Tier-2, I support our dealers in case of technical parts related requests or issues. After a Lean Six Sigma Green Belt course, I am participating as team member in local and global projects (NPI/NMI/CPI), as well as leading Green Belt projects based on the Lean Six Sigma methodology. Between Sep'13-Mar'14, I supported an internship (senior IVA BBA student); supporting his development and learning goals as well as coordinating the project and improvements. Show less
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Autec Automotive Equipment bv
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Netherlands
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Product Manager
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Dec 2010 - Aug 2011
In this role, I supported the portfolio of automotive equipment (vehicle lifts, brake testers, wheel service equipment) from a product management perspective; focussing on product- and business development, project management, training field tech reps, managing international stakeholders, formulating tech documentation, managing reference lists and providing parts/product stocking advice. Also providing commercial support, such as providing specific market targeting solutions, organizing and supporting national trade shows, training field reps and coordinating marketing and technical service flowcharts. Show less
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Byron Group Holdings Pty Ltd
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Sydney, Australia
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Trainee Business Development
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Aug 2009 - Nov 2010
Position as an intern, leading to my BBA diploma. Market research in Australia and W-Europe was finalized in formulating and supporting strategic recommendations regarding entering European markets. After this I prepared a business plan regarding setting up a branch in Holland. Thesis score 8,5 Position as an intern, leading to my BBA diploma. Market research in Australia and W-Europe was finalized in formulating and supporting strategic recommendations regarding entering European markets. After this I prepared a business plan regarding setting up a branch in Holland. Thesis score 8,5
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Stern
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Motor Vehicle Manufacturing
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300 - 400 Employee
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Aftersales Planner
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Feb 2008 - Jul 2009
Part time position during my study. Operating as an all round after sales rep, providing support to work shop planning and all after sales managers (passenger cars, vans and trucks). Part time position during my study. Operating as an all round after sales rep, providing support to work shop planning and all after sales managers (passenger cars, vans and trucks).
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Den Hartog Autoservice B.V.
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Netherlands
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Motor Vehicle Manufacturing
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Sales Representative
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Aug 2006 - Feb 2008
Part time sales rep during my study. Starting in a junior role with responsibility over sales margins and incidentally running a minor branch solo. Part time sales rep during my study. Starting in a junior role with responsibility over sales margins and incidentally running a minor branch solo.
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Education
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2005 - 2010
IVA Driebergen
Bachelor of Business Administration - BBA, Business Administration and Management, General
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