Business Systems Analyst

• Jan 2020 - Present

Presales Consultant

• Mar 2019 - Dec 2019

• I am supporting the business and providing customer solutions, discover customer needs, identify the benefits that TCS can offer and provide the technical presales support required to close the deal and support the tendering process for the telecom operators (Telco) around the globe.• Seasoned in competency building, delivery fulfillment, Presales support, delivery to end customers and tapping revenue streams in new areas. • Strengthening competitive advantage with Go-to-Market campaign identified action items and tapping avenues for future ready strategies, Next Gen platforms Solutions, and media liasioning to target customers.• Evangelize and educate Sales, Marketing and Project Team about TCS - Network Solutions Group (NSG) through Service Platform Lifecycle (SPLC) use cases and how to design digitally disruptive Telco solutions for the market based on the latest associated technologies.• Evangelize over Presales procedures and activities which lead to successful sale and increase in revenue.• Showcasing TCS NSG SPLC service capabilities to internal as well as external stakeholders.• Engaged in proactive sales pitch, use cases and user stories for extended reach to the relevant TCS Telco stakeholders.• Competency Building for SIP, IMS, VOLTE, 5G, IOT, and future ready learning needs and course(s) in the form of eLearning for the associates in TCS. Show less

Business Analyst / Instructional Designer

• Mar 2016 - Feb 2019

• Seasoned in CTMS, RTSM/IRT and Data-Driven Monitoring for Boehringer Ingelheim (BI). The customer BI is a major research-driven German pharmaceutical company with world-wide operations. • Engaged in Validation Testing Center of Excellence (VTCoE) and Training Services (TS) activities for TCS-BI Partnership to provide business users Computerized System Validation (CSV) services and Learning Management System for Application Areas of Clinical Applications. • Sharing updates of GxP audits and SOP compliance outcomes provided by ICH in BI LOS updates. • Authoring and designing BI Enterprise Content Management assets like eLearnings based on Web Based Trainings (WBT), Virtual Instructor Led Trainings (vILT) for various Clinical Trial Application Areas for BI Learning Management System. • Coordinating with the Validation, Testing, Graphic Designer, QA and Media team to provide Alpha/Beta stage review inputs received from the client in the development phase and engage multiple teams for incorporation. • Knowledge transition with the client and sharing sessions within team, across services and application areas (Offshore and Onshore).• Managing Project Management Metrics using training materials as guidelines and maintain ShareRoom Repository. Show less

Customer Project Manager

• Oct 2014 - Feb 2016

• Supporting Product engineering teams on application and network architecture in the area of TDM, IMS, Broad soft, SS7, MGW, and 911 Emergency Services.• Working on incident management and problem management using CA Spectrum and Service Now.• Supporting the Change Management Team during any planned Scheduled Maintenance and documenting the timelines of the maintenance.• Supporting DevOps team Such as Customer Service, Sales Channel Services, Account Services, Consent Services, Location Services and Enterprise Services.• Monitoring the Application Programming Interface (API) performance of the backend services using Application Monitoring Tools like App Dynamics, Grafana and Splunk.• Doing Firewall rule review and segregate (used/unused) rule and application IP for decommissioning the IP address and Block the unauthorized IP & URL in external firewall. • Coordinating in Change Management and do Pre & post checkouts as well as healthy status of security devices.• Using Splunk & Unix dlogserver for getting firewall logs & investigate (troubleshoot) the issue and provide the solution. Show less

Management Analyst

• Jul 2010 - Aug 2014

• A startup venture in IT with core idea of Reliable Information Sharing. • Listed in Google Key Account Partner for Google AdSense Program, India. • Managing a team of 10 for Content Management System (CSM) Testing, Analysis and technical writing. • Interfacing and coordinating various teams to meet target and milestones. • Creation of niche strategy, unmatched content and top trends based on current market stimuli. • Mentoring and hand holding junior associates of the team. • Collect, analyze and forecast progress reports of Google Analytics. • Maneuvering and optimizing Social Ads for brands to propel the community engagements, short and long term digital campaigns. • Writing, reviewing and publishing technical, IT & Telecom gadgets articles for portals and generating leads through high internet traffic. • Maximization of revenue through analysis of content posted by team members. • Source and understand current Marketing trends to create innovative content. • On-Page Optimization – based on visitor data and current market trends, determine key avenues to optimize onsite, including creating relevant content, establishing new properties, layout, functionality and third party integration. Show less

Network Engineer

• Apr 2007 - Apr 2008

• Integrating and deploying a dialing solution called CONTAQUE based on LAMP Platform • Developing, customizing and maintaining the Asterisk based dialer (Contaque) which is a web application based on open source technologies. • Client interaction, documentation and designing and implementing process flow and architecture. • Responsible management of soft switch, fault isolation and resolution of problems on network, soft switch and peripheral devices (mobile dialers, VOIP Phones etc.) • Analyze performance reports to proactively identify/resolve potential network, system, and application anomalies. • Handled various small CRM projects and Reporting issues in the dialer. • Notify / Discuss with TL / Manager on issues that require assistance / escalation. • Understand the SLA’s work / align style of working towards meeting them consistently. • Taking care of L1 team escalating alerts (incident) for security devices & take necessary action and provide closure. • Investigating the Root Cause Analysis of the Incident/Outage using the SOP and adhering Quality Metrics. Show less